Test Snippet – Tune Protect

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Job Brief:<\/strong><\/p>

The Customer Excellence Associate is responsible for delivering timely, accurate, and professional customer support across products, claims, and services through approved communication channels. The role focuses on managing customer enquiries and complaints in accordance with established turnaround times (TAT), service standards, and regulatory requirements, while ensuring a positive customer experience and supporting continuous service improvement.<\/span><\/p>

Job Responsibilities:<\/strong><\/p>

<\/p>

Customer Enquiries & Service Support<\/p>

Attend to customer enquiries and service requests related to products, claims, and services through approved communication channels within established turnaround times (TAT).<\/li>
Provide clear, accurate, and professional responses to customers in line with company service standards.<\/li>
Ensure timely follow-ups and updates to customers on the status and progress of enquiries until resolution.<\/li><\/ul>
<\/p>
Complaints Management<\/p>
Handle customer complaints by conducting basic fact-finding and preliminary assessment of issues.<\/li>
Coordinate with internal stakeholders and functional teams to support complaint resolution.<\/li>
Escalate complex or sensitive cases to the Manager in accordance with complaints handling procedures and escalation guidelines.<\/li>
Ensure complaints are managed fairly, consistently, and within regulatory and internal requirements.<\/li><\/ul>
<\/p>
Compliance & Data Confidentiality<\/p>
Ensure all customer information is handled with strict confidentiality and in compliance with the Personal Data Protection Act (PDPA) and other applicable regulatory guidelines.<\/li>
Adhere to internal policies, procedures, and controls when handling customer interactions and records.<\/li><\/ul>
<\/p>
Documentation & Reporting<\/p>
Maintain accurate, complete, and up-to-date records of all customer interactions, enquiries, and complaints, including response and resolution timelines.<\/li>
Support service performance tracking and reporting by ensuring data accuracy and proper documentation in relevant systems.<\/li><\/ul>
<\/p>
Continuous Improvement & Collaboration<\/p>
Liaise with internal business units and functional teams to facilitate timely resolution of customer issues.<\/li>
Participate in service improvement initiatives aimed at enhancing customer experience, service quality, and operational efficiency.<\/li>
Contribute feedback and insights from customer interactions to support process and service enhancements.<\/li><\/ul>
<\/p>
Other Responsibilities<\/p>
Perform any other duties or tasks as assigned by the Manager in support of team and business objectives.<\/li><\/ul>

<\/p>
Job Requirements:<\/strong><\/p>

<\/p>
Qualifications & Experience<\/p>
Diploma or Bachelor\u2019s Degree in Business Administration, Customer Service, Insurance, or a related field.<\/li>
Prior experience in customer service, call centre, insurance operations, or complaints handling is an advantage.<\/li>
Exposure to SLA-driven environments and regulated industries (e.g. insurance or financial services) is preferred.<\/li><\/ul>

<\/p>
Skills & Competencies<\/p>
Strong communication and interpersonal skills.<\/li>
Customer-centric mindset with good problem-solving abilities.<\/li>
Ability to manage multiple enquiries and meet turnaround times in a fast-paced environment.<\/li>
High attention to detail and accuracy in documentation.<\/li>
Basic understanding of PDPA and data confidentiality principles.<\/li><\/ul>

<\/p>

<\/p>
Diversity & Inclusion Commitment<\/p>
The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.<\/em><\/p>
<\/em><\/p>
We try make sure everyone has a fair chance to work with us, no matter where they\u2019re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone\u2019s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.<\/em><\/p>","schedule":"{\"career\": {\"post\": {\"date\": \"2026-01-18T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2026-01-19T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}, \"updated\": 1, \"external\": {\"post\": {\"date\": \"2026-01-18T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2026-01-19T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}, \"internal\": {\"post\": {\"date\": \"2026-01-18T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2026-01-19T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}}","job_board":"[\"jobstore\"]","on_job_board":0,"published_at":"2026-06-22T16:00:00.000Z","terminated_at":null,"refreshed_at":"2026-06-22T16:00:00.000Z","created_at":"2026-01-16T06:07:00.000Z","updated_at":"2026-06-22T16:00:00.000Z","loa":null,"central_job_type":"Full-Time","central_job_level":"10002","careerPostDate":"2026-01-18 16:00:00","careerTerminateDate":null},{"id":1848600,"employer_id":499498,"manager_id":515371,"requisition_id":2054,"field_of_study":"[\"Finance \/ Accountancy \/ Banking\"]","language":"{\"jd\": true, \"jp\": true, \"jr\": true, \"spoken\": [\"English\"], \"written\": []}","skill":"[\"MS Word\", \"MS Excel \", \"Communication\", \"Problem solving\", \"Team Management\"]","education":"[4]","alias_id":22,"user_id":511859,"external_id":"1848600","external_site":"https:\/\/jobs-tunes.talentcloud.ai\/tuneprotect\/job\/?id=1848600","facebook_tab":0,"external_listing":0,"view":0,"apply":0,"status":1,"remark":null,"rank":3,"on_linkedin":0,"type":"F","job_grade":"Senior Executive","notification_type":0,"map_visibility":1,"package":1,"locality":"MY","locality_city":"Kuala Lumpur","department":1023,"category":"fin","subcategory":null,"level":3,"experience":3,"country":"MY","address":"Level 9, Wisma Capital A, 19, Lorong Dungun, Damansara Heights","zip":null,"area":"WP Kuala Lumpur","state":"WP Kuala Lumpur","city":"Kuala Lumpur","show_salary":0,"salary_min":4000,"salary_max":5000,"salary_period":1,"salary_currency":"MYR","logo_url":"asset-tunes.talentcloud.ai\/uploads\/image\/499498\/Jre5FNwhoTRfGD6E.tiff","banner_url":"asset.talentcloud.ai\/images\/ats\/career_bg.jpg","company_url":null,"company_email":"","company":"Tune Insurance Malaysia Berhad","linkedin_name":null,"industry":0,"title":"Senior Executive Credit Control","summary":null,"description":"
Job Brief:<\/strong><\/p>
The Senior Executive, Credit Control is responsible for managing premium collections, monitoring outstanding balances, ensuring compliance with credit control policies, and minimizing credit risk within the General Insurance business. The role works closely with agents, brokers, corporate clients, Finance, Underwriting, and Operations teams to ensure timely premium collection and accurate receivables management.<\/p>
Job Responsibilities:<\/strong><\/p>
Monitor and manage outstanding premium receivables from agents, brokers, intermediaries, and corporate clients.<\/li>
Ensure timely collection of insurance premiums in accordance with regulatory requirements and company policies.<\/li>
Follow up on overdue accounts through calls, emails, and meetings with stakeholders.<\/li>
Review aging reports and prioritize collection efforts for high-risk accounts.<\/li>
Negotiate payment arrangements and monitor adherence to agreed payment schedules.<\/li>
Escalate long-outstanding debts and recommend appropriate recovery actions.<\/li>
Monitor unreconciled transactions and ensure timely resolution.<\/li>
Support audit requirements by maintaining accurate records and documentation.<\/li>
Identify process gaps and recommend improvements to strengthen internal controls and collection efficiency.<\/li>
Supervise and guide credit control junior executives or officers in daily operations.<\/li>
Ensure compliance with company policies, financial procedures, and regulatory requirements.<\/li>
Assist in system enhancement testing and implementation related to billing and collections.<\/li><\/ul>

<\/p>
Job Requirements:<\/strong><\/p>
Education\/Certifications<\/strong><\/p>
Bachelor\u2019s degree in finance, Accounting, Business Administration, or related field.<\/li><\/ul>

<\/p>
Experience<\/strong><\/p>
Minimum 3\u20134 years of experience in credit control, collections, or accounts receivable.<\/li>
Experience in managing corporate or reinsurance, general insurance-related collections is an added advantage.<\/li>
Strong analytical, reconciliation, and problem-solving skills.<\/li>
Good communication and negotiation skills.<\/li>
Proficient in Microsoft Excel and accounting\/SAP systems.<\/li>
Ability to work independently and meet collection targets.<\/li>
High level of accuracy, integrity, and attention to de:<\/li><\/ul>

<\/p>
Diversity & Inclusion Commitment<\/p>
The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.<\/em><\/p>
<\/em><\/p>
We try make sure everyone has a fair chance to work with us, no matter where they\u2019re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone\u2019s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.<\/em><\/p>","schedule":"{\"career\": {\"post\": {\"date\": \"2026-06-17T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2026-06-18T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}, \"updated\": 1, \"external\": {\"post\": {\"date\": \"2026-06-17T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2026-06-18T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}, \"internal\": {\"post\": {\"date\": \"2026-06-17T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2026-06-18T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}}","job_board":"[\"jobstore\"]","on_job_board":0,"published_at":"2026-06-18T02:07:10.000Z","terminated_at":null,"refreshed_at":"2026-06-18T02:07:10.000Z","created_at":"2026-06-18T02:02:06.000Z","updated_at":"2026-06-18T02:07:10.000Z","loa":null,"central_job_type":"Full-Time","central_job_level":"10009","careerPostDate":"2026-06-17 16:00:00","careerTerminateDate":null},{"id":1848586,"employer_id":499498,"manager_id":499498,"requisition_id":2040,"field_of_study":"[\"All Business Field\"]","language":"{\"jd\": true, \"jp\": true, \"jr\": true, \"spoken\": [\"English\", \"Malay\"], \"written\": []}","skill":"[\"Customer Service\", \"Communication\", \"team player\", \"Problem solving\", \"discipline\"]","education":"[4, 3]","alias_id":22,"user_id":511859,"external_id":"1848586","external_site":"https:\/\/jobs-tunes.talentcloud.ai\/tuneprotect\/job\/?id=1848586","facebook_tab":0,"external_listing":0,"view":0,"apply":0,"status":1,"remark":null,"rank":3,"on_linkedin":0,"type":"F","job_grade":"Executive","notification_type":0,"map_visibility":1,"package":1,"locality":"MY","locality_city":"Kuala Lumpur","department":1018,"category":"fin","subcategory":null,"level":3,"experience":0,"country":"MY","address":"Level 9, Wisma Capital A, 19, Lorong Dungun, Damansara Heights","zip":null,"area":"WP Kuala Lumpur","state":"WP Kuala Lumpur","city":"Kuala Lumpur","show_salary":0,"salary_min":3000,"salary_max":3000,"salary_period":1,"salary_currency":"MYR","logo_url":"asset-tunes.talentcloud.ai\/uploads\/image\/499498\/Jre5FNwhoTRfGD6E.tiff","banner_url":"asset.talentcloud.ai\/images\/ats\/career_bg.jpg","company_url":null,"company_email":"","company":"Tune Insurance Malaysia Berhad","linkedin_name":null,"industry":0,"title":"Claims Analyst (Travel)","summary":null,"description":"
Job Brief:<\/p>
To process and manage AirAsia Travel Insurance claims within assigned authority limits in accordance with Company policies, procedures, service standards, and regulatory requirements. The role is responsible for delivering timely, fair, and accurate claims outcomes while ensuring full compliance with Bank Negara Malaysia\u2019s Guidelines on Claims Settlement Practices and supporting a high level of customer satisfaction.<\/p>
Job Responsibilities:<\/p>
Process, assess, and approve AirAsia Travel Insurance claims within delegated authority and defined job scope.<\/li>
Ensure claims are handled promptly, accurately, and fairly in accordance with Company policies, procedures, and Claims Service Standards.<\/li>
Ensure full compliance with regulatory requirements, including Bank Negara Malaysia\u2019s Guidelines on Claims Settlement Practices.<\/li>
Deliver quality claims service to support customer satisfaction and achieve agreed turnaround time (TAT) targets.<\/li>
Liaise with internal stakeholders and departments on claims-related matters, including providing support for new product planning, enhancements, or launches related to AirAsia Travel Insurance.<\/li>
Identify, assess, and escalate complex, high-risk, or exceptional claims to the Claims Unit Head in a timely manner for review and decision.<\/li>
Support the Claims Unit Head in day-to-day operational activities, including claims administration and workflow management.<\/li>
Maintain accurate and complete documentation, records, and reports to support audit requirements, management reporting, and regulatory compliance.<\/li>
Participate in continuous improvement initiatives to enhance claims processes, service quality, and operational efficiency.<\/li>
Perform any other duties as assigned from time to time in support of business and operational needs.<\/li><\/ul>

<\/p>
Job Requirements:<\/p>
Bachelor\u2019s degree in Insurance, Risk Management, Business Administration, Finance, or related field.<\/li>
Fresh graduates or candidates with up to 1 year of experience are encouraged to apply (travel insurance preferred).<\/li>
Strong analytical, problem-solving, and communication skills.<\/li>
Detail-oriented with the ability to manage multiple tasks.<\/li>
Customer-focused mindset with a commitment to service excellence.<\/li>
Willingness to learn and adapt in a fast-paced environment.<\/li><\/ul>

<\/p>
Diversity & Inclusion Commitment<\/strong><\/p>
The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.<\/em><\/p>
<\/em><\/p>
We try make sure everyone has a fair chance to work with us, no matter where they\u2019re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone\u2019s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.<\/em><\/p>","schedule":"{\"career\": {\"post\": {\"date\": \"2026-04-16T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2026-04-17T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}, \"updated\": 1, \"external\": {\"post\": {\"date\": \"2026-04-16T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2026-04-17T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}, \"internal\": {\"post\": {\"date\": \"2026-04-16T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2026-04-17T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}}","job_board":"[\"jobstore\"]","on_job_board":0,"published_at":"2026-06-17T16:00:00.000Z","terminated_at":null,"refreshed_at":"2026-06-17T16:00:00.000Z","created_at":"2026-04-13T01:56:49.000Z","updated_at":"2026-06-17T16:00:00.000Z","loa":null,"central_job_type":"Full-Time","central_job_level":"10002","careerPostDate":"2026-04-16 16:00:00","careerTerminateDate":null},{"id":1848596,"employer_id":499498,"manager_id":499498,"requisition_id":2050,"field_of_study":"[\"All Business Field\"]","language":"{\"jd\": true, \"jp\": true, \"jr\": true, \"spoken\": [\"English\", \"Malay\"], \"written\": []}","skill":"[\"Team Management\", \"Problem solving\", \"Communication\", \"Customer Service\", \"MS Word\"]","education":"[4]","alias_id":0,"user_id":511859,"external_id":"1848596","external_site":"https:\/\/jobs-tunes.talentcloud.ai\/tuneprotect\/job\/?id=1848596","facebook_tab":0,"external_listing":0,"view":0,"apply":0,"status":1,"remark":null,"rank":3,"on_linkedin":0,"type":"F","job_grade":"Executive","notification_type":0,"map_visibility":1,"package":1,"locality":"MY","locality_city":"Kuala Lumpur","department":1027,"category":"fin","subcategory":null,"level":3,"experience":0,"country":"MY","address":"Level 9, Wisma Tune, No. 19, Lorong Dungun,Damansara Heights, 50490 Kuala Lumpur, Malaysia","zip":null,"area":"Kuala Lumpur","state":"Kuala Lumpur","city":"Kuala Lumpur","show_salary":0,"salary_min":3000,"salary_max":3500,"salary_period":1,"salary_currency":"MYR","logo_url":"asset-tunes.talentcloud.ai\/uploads\/image\/499498\/Jre5FNwhoTRfGD6E.tiff","banner_url":"asset.talentcloud.ai\/images\/ats\/career_bg.jpg","company_url":null,"company_email":"","company":"Tune Protect Group Berhad","linkedin_name":null,"industry":0,"title":"Associate Policy Processing","summary":null,"description":"
The Executive, Policy Processing, is responsible for supporting the issuance and endorsement of policies across all products, ensuring accuracy, timeliness, and compliance with service-level agreements (SLA). The role requires close coordination with business units, branches, and internal teams to deliver high-quality service to customers and intermediaries.<\/p>
Job Description<\/p>
\u00b7 Learn and perform issuance and endorsement processing for all products.<\/p>
\u00b7 Process policy\/endorsement issuance in line with SLA and service standards.<\/p>
\u00b7 Follow up with Business Units\/Branches on incomplete documentation or information.<\/p>
\u00b7 Respond promptly to inquiries from Business Units\/Branches regarding policy servicing matters.<\/p>
\u00b7 Ensure compliance with SOPs, regulatory guidelines, and company policies.<\/p>
\u00b7 Support testing of new products and system enhancements.<\/p>
\u00b7 Handle customer (internal\/external) inquiries professionally and efficiently.<\/p>
\u00b7 Perform other duties or ad-hoc tasks as assigned.<\/p>

<\/p>
Job Requirement:<\/p>
Candidate should possess a Bachelor's Degree or equivalent in all business fields<\/li>
Preferably Executive specializing in Finance \/ Banking \/ Insurance or equivalent.<\/li>
Fresh graduates are encouraged to apply<\/li>
Good communication skills in English,Malay language for both spoken and written<\/li>
1 Part-Time position available<\/li><\/ul>","schedule":"{\"career\": {\"post\": {\"date\": \"2026-05-14T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2026-05-15T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}, \"updated\": 1, \"external\": {\"post\": {\"date\": \"2026-05-14T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2026-05-15T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}, \"internal\": {\"post\": {\"date\": \"2026-05-14T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2026-05-15T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}}","job_board":"[\"jobstore\"]","on_job_board":0,"published_at":"2026-06-14T16:00:00.000Z","terminated_at":null,"refreshed_at":"2026-06-14T16:00:00.000Z","created_at":"2026-05-15T04:02:54.000Z","updated_at":"2026-06-14T16:00:00.000Z","loa":null,"central_job_type":"Full-Time","central_job_level":"10002","careerPostDate":"2026-05-14 16:00:00","careerTerminateDate":null},{"id":1848575,"employer_id":499498,"manager_id":516115,"requisition_id":2029,"field_of_study":"[\"All Business Field\"]","language":"{\"jd\": true, \"jp\": true, \"jr\": true, \"spoken\": [\"English\"], \"written\": []}","skill":"[\"Communication\", \"Customer Service\", \"MS Word\", \"Project Management\", \"Team Management\", \"MS Excel \", \"Problem solving\"]","education":"[4]","alias_id":22,"user_id":511859,"external_id":"1848575","external_site":"https:\/\/jobs-tunes.talentcloud.ai\/tuneprotect\/job\/?id=1848575","facebook_tab":0,"external_listing":0,"view":0,"apply":0,"status":1,"remark":null,"rank":3,"on_linkedin":0,"type":"F","job_grade":"Assistant Manager","notification_type":0,"map_visibility":1,"package":1,"locality":"MY","locality_city":"Kuala Lumpur","department":1031,"category":"fin","subcategory":null,"level":4,"experience":2,"country":"MY","address":"Level 9, Wisma Capital A, 19, Lorong Dungun, Damansara Heights","zip":null,"area":"WP Kuala Lumpur","state":"WP Kuala Lumpur","city":"Kuala Lumpur","show_salary":0,"salary_min":5000,"salary_max":7000,"salary_period":1,"salary_currency":"MYR","logo_url":"asset-tunes.talentcloud.ai\/uploads\/image\/499498\/Jre5FNwhoTRfGD6E.tiff","banner_url":"asset.talentcloud.ai\/images\/ats\/career_bg.jpg","company_url":null,"company_email":"","company":"Tune Insurance Malaysia Berhad","linkedin_name":null,"industry":0,"title":"Underwriter, Marine & Liability","summary":null,"description":"
Job Brief:<\/strong><\/p>
The Underwriter, Marine & Liability is responsible for underwriting and managing a profitable portfolio in line with the Company\u2019s strategies and risk appetite. The role involves assessing and pricing risks, providing technical support to partners, and ensuring compliance with the Company\u2019s Underwriting and Treaty Guidelines. <\/p>
The incumbent will strengthen relationships with agents, brokers, and reinsurers, support business development initiatives, and contribute to portfolio growth through effective underwriting and collaboration across teams. <\/p>
Job Responsibilities:<\/strong><\/p>
Ensure all underwriting activities comply with the Company\u2019s Underwriting and Treaty Guidelines, internal policies, and regulatory requirements.  <\/li>
Provide timely, accurate, and competitive quotations as well as technical support to Marketers, Agents, Brokers, and other Distribution Partners.  <\/li>
Engage in Market Underwriting, including meetings and negotiations with Distribution Partners to secure and retain profitable business.  <\/li>
Develop and maintain strong relationships with professional reinsurers, securing appropriate support for Specialized Marine and Liability Classes of business.  <\/li>
Determine appropriate retention levels in accordance with the Company\u2019s Underwriting and Treaty Guidelines.  <\/li>
Ensure reinsurance placement is completed and documented before risk inception.  <\/li>
Formulate and execute a Business Growth Plan for the assigned portfolio, ensuring alignment with company objectives and growth targets.  <\/li>
Explore and develop new business opportunities, particularly within digital ecosystems and emerging platforms.  <\/li>
Conduct portfolio management by analysing Marine and Liability performance metrics (e.g., loss ratio, claims frequency and severity), identifying trends, and implementing corrective measures where necessary.  <\/li>
Provide technical advice and support on underwriting matters to Marketers, Agents, Brokers, and other Partners.  <\/li>
Provide technical training to identified key Sales colleagues.  <\/li>
Contribute to product development and enhancement, sharing insights on underwriting practices, market trends, and customer needs. <\/li>
Support continuous improvement initiatives by embracing and sharing Product, System, and Process knowledge. <\/li>
Ensure all referrals from Marketers, Agents, Brokers, and other Partners are attended to in a timely manner.  <\/li>
Analyse Claims Frequency and Severity within the respective Portfolio to take the respective action where necessary. <\/li>
Participate in User Acceptance Testing (UAT) and system implementation activities to ensure underwriting systems and tools function effectively and align with business requirements. <\/li>
Collaborate closely with Claims, Reinsurance, and Product teams to maintain portfolio profitability and sound underwriting discipline. <\/li>
Perform any other duties or special projects as assigned by the immediate superior<\/li><\/ul>

<\/p>
Job Requirements:<\/strong><\/p>
Education: Bachelor\u2019s Degree in Insurance, Risk Management, Business Administration, Finance, or a related field. Professional insurance qualifications (e.g. ACII, AMII, ANZIIF) will be an added advantage. <\/li>
Experience: Minimum 2\u20135 years of underwriting experience, preferably in Marine, Liability, or Commercial Lines. <\/li>
Technical Knowledge: Strong understanding of Marine Cargo and Liability insurance products, underwriting principles, reinsurance arrangements, and relevant regulatory frameworks. <\/li>
Analytical Skills: Proficient in risk assessment, data analysis, and portfolio performance evaluation to ensure sound underwriting decisions. <\/li>
Communication & Relationship Management: Excellent interpersonal, negotiation, and presentation skills to build and maintain effective relationships with agents, brokers, and reinsurers. <\/li>
System Knowledge: Familiarity with system migration, implementation, and UAT processes will be an added advantage. <\/li>
Teamwork & Collaboration: Able to work effectively in a team-oriented environment and collaborate with cross-functional departments. <\/li>
Professionalism: Detail-oriented, self-motivated, and able to manage multiple priorities while maintaining high standards of accuracy and compliance. <\/li><\/ul>

<\/p>
Diversity & Inclusion Commitment<\/p>
The Company is committed to providing equal employment to all individua l regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.<\/em><\/p>
We try make sure everyone has a fair chance to work with us, no matter where they\u2019re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone\u2019s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.<\/em><\/p>","schedule":"{\"career\": {\"post\": {\"date\": \"2025-12-25T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2025-12-26T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}, \"updated\": 1, \"external\": {\"post\": {\"date\": \"2025-12-25T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2025-12-26T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}, \"internal\": {\"post\": {\"date\": \"2025-12-25T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2025-12-26T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}}","job_board":"[\"jobstore\"]","on_job_board":0,"published_at":"2026-05-29T16:00:00.000Z","terminated_at":null,"refreshed_at":"2026-05-29T16:00:00.000Z","created_at":"2025-12-26T01:28:08.000Z","updated_at":"2026-05-29T16:00:00.000Z","loa":null,"central_job_type":"Full-Time","central_job_level":"10003","careerPostDate":"2025-12-25 16:00:00","careerTerminateDate":null},{"id":1848599,"employer_id":499498,"manager_id":499498,"requisition_id":2053,"field_of_study":"[\"All Business Field\"]","language":"{\"jd\": true, \"jp\": true, \"jr\": true, \"spoken\": [\"English\", \"Malay\"], \"written\": []}","skill":"[\"Communication\", \"Customer Service\", \"Problem solving\", \"Project Management\", \"Team Management\", \"Presentation\"]","education":"[4]","alias_id":22,"user_id":511859,"external_id":"1848599","external_site":"https:\/\/jobs-tunes.talentcloud.ai\/tuneprotect\/job\/?id=1848599","facebook_tab":0,"external_listing":0,"view":0,"apply":0,"status":1,"remark":null,"rank":3,"on_linkedin":0,"type":"F","job_grade":"Senior Executive","notification_type":0,"map_visibility":1,"package":1,"locality":"MY","locality_city":"Kuala Lumpur","department":1018,"category":"fin","subcategory":null,"level":3,"experience":2,"country":"MY","address":"Level 9, Wisma Capital A, 19, Lorong Dungun, Damansara Heights","zip":null,"area":"WP Kuala Lumpur","state":"WP Kuala Lumpur","city":"Kuala Lumpur","show_salary":0,"salary_min":3000,"salary_max":4500,"salary_period":1,"salary_currency":"MYR","logo_url":"asset-tunes.talentcloud.ai\/uploads\/image\/499498\/Jre5FNwhoTRfGD6E.tiff","banner_url":"asset.talentcloud.ai\/images\/ats\/career_bg.jpg","company_url":null,"company_email":"","company":"Tune Insurance Malaysia Berhad","linkedin_name":null,"industry":0,"title":"Senior Claims Analyst, Non Motor","summary":null,"description":"
This role is to manage and process Non-Motor Insurance claims (including Fire, Engineering, Miscellaneous, and Liability classes) within assigned authority limits in accordance with Company policies, procedures, and regulatory requirements. The role focuses on end-to-end claims handling, ensuring timely, fair, and accurate settlements while maintaining compliance with internal standards and regulatory guidelines.<\/p>
Job Description<\/p>
Handle end-to-end claims processing from notification through investigation, assessment, and final settlement for Non-Motor (Fire, Engineering, Miscellaneous, and Liability classes)<\/li>
Assess policy coverage, determine liability, and ensure claims decisions are made accurately and fairly within delegated authority.<\/li>
Ensure claims are processed promptly, efficiently, and in line with Company policies, procedures, and service standards.<\/li>
Establish appropriate claim reserves and conduct ongoing monitoring and updates throughout the claim lifecycle.<\/li>
Liaise with internal stakeholders and external parties including brokers, agents, adjusters, insureds, third parties, solicitors, financial institutions, and regulatory bodies (e.g., Bank Negara Malaysia, FMB).<\/li>
Escalate complex, high-value, or high-risk claims to the Claims Unit Head or Senior Management in a timely manner.<\/li>
Conduct periodic and annual file reviews of outstanding claims, ensuring accurate status updates and reserve adequacy.<\/li>
Monitor and report adverse claims developments to management and relevant stakeholders.<\/li>
Initiate recovery processes and followed through, where applies.<\/li>
Handle and respond to customer complaints and inquiries professionally, ensuring resolution within agreed service standards.<\/li>
Maintain proper documentation and records for audit, compliance, and reporting purposes.<\/li>
Support departmental objectives by meeting productivity, turnaround time, and quality benchmarks.<\/li>
Adhere to company risk, compliance policies, and regulatory requirements at all times.<\/li>
Perform other duties as assigned from time to time in support of business needs.<\/li><\/ul>

<\/p>
Job Requirements<\/p>
KEY REQUIREMENTS<\/strong><\/p>
Diploma or Degree in Insurance, Business Administration, or related fields. <\/em><\/li>
3\u20135 years of experience in general insurance claims handling, preferably in Non-Motor classes. <\/em><\/li>
Experience in liability and engineering claims is an added advantage. <\/em><\/li>
Good understanding of insurance policy wordings, claims practices, and coverage assessment. <\/em><\/li>
Familiarity with Bank Negara Malaysia guidelines and regulatory requirements.<\/em><\/li>
Strong communication and stakeholder management skills with a customer-focused mindset. <\/em><\/li>
Detail-oriented with strong analytical skills and the ability to manage multiple claims within deadlines.<\/em><\/li>
Proactive, responsible, and able to work independently with minimal supervision.<\/em><\/li><\/ul>","schedule":"{\"career\": {\"post\": {\"date\": \"2026-05-28T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2026-05-29T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}, \"updated\": 1, \"external\": {\"post\": {\"date\": \"2026-05-28T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2026-05-29T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}, \"internal\": {\"post\": {\"date\": \"2026-05-28T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2026-05-29T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}}","job_board":"[\"jobstore\"]","on_job_board":0,"published_at":"2026-05-29T07:41:26.000Z","terminated_at":null,"refreshed_at":"2026-05-29T07:41:26.000Z","created_at":"2026-05-29T07:24:20.000Z","updated_at":"2026-05-29T07:41:26.000Z","loa":null,"central_job_type":"Full-Time","central_job_level":"10002","careerPostDate":"2026-05-28 16:00:00","careerTerminateDate":null},{"id":1848553,"employer_id":499498,"manager_id":499718,"requisition_id":2002,"field_of_study":"[\"Economics\", \"Finance \/ Accountancy \/ Banking\"]","language":"{\"jd\": true, \"jp\": true, \"jr\": true, \"spoken\": [\"English\"], \"written\": []}","skill":"[\"Communication\", \"MS Excel \", \"MS Powerpoint\", \"MS Word\", \"Project Management\"]","education":"[4]","alias_id":0,"user_id":511859,"external_id":"1848553","external_site":"https:\/\/jobs-tunes.talentcloud.ai\/tuneprotect\/job\/?id=1848553","facebook_tab":0,"external_listing":0,"view":0,"apply":0,"status":1,"remark":null,"rank":3,"on_linkedin":0,"type":"F","job_grade":"Assistant Manager","notification_type":0,"map_visibility":1,"package":1,"locality":"MY","locality_city":"Kuala Lumpur","department":1063,"category":"fin","subcategory":null,"level":4,"experience":3,"country":"MY","address":"Level 9, Wisma Tune, No. 19, Lorong Dungun,Damansara Heights, 50490 Kuala Lumpur, Malaysia","zip":null,"area":"Kuala Lumpur","state":"Kuala Lumpur","city":"Kuala Lumpur","show_salary":0,"salary_min":5000,"salary_max":6000,"salary_period":1,"salary_currency":"MYR","logo_url":"asset-tunes.talentcloud.ai\/uploads\/image\/499498\/Jre5FNwhoTRfGD6E.tiff","banner_url":"asset.talentcloud.ai\/images\/ats\/career_bg.jpg","company_url":null,"company_email":"","company":"Tune Protect Group Berhad","linkedin_name":null,"industry":0,"title":"Assistant Manager, Investor Relations ","summary":null,"description":"
Job Brief:<\/strong><\/p>
We are looking for a motivated and detail-oriented Assistant Manager to join our Investor Relations (IR) team. In this role, you will support the company\u2019s efforts in engaging with investors, analysts, and rating agencies. You'll help prepare communications, coordinate key investor events, and provide insights on market sentiment and shareholder activity.<\/p>
This position is ideal for someone with a solid foundation in finance, strong communication skills, and a passion for connecting business strategy with investor expectations.<\/p>
Job Responsibilities:<\/strong><\/p>
Quarterly Results & Analyst Briefings<\/strong><\/p>
Assist in preparing the quarterly results materials, including:<\/li>
Investor presentation slides<\/li>
Q&A documents<\/li>
Group CEO\u2019s script and talking points<\/li>
Help coordinate and manage logistics for analyst briefings (virtual or in-person), ensuring all details are covered.<\/li>
Support senior leadership during briefing sessions with timely updates and materials.<\/li><\/ul>
Annual General Meeting (AGM)<\/strong><\/p>
Support the development of the Group CEO\u2019s presentation deck and script for the AGM.<\/li>
Draft responses to pre-submitted shareholder questions and help anticipate live queries.<\/li>
Work with relevant teams to ensure smooth planning and execution of the event.<\/li><\/ul>
Investor Meetings & Events<\/strong><\/p>
Assist in organizing investor meetings, non-deal roadshows, webinars, and Investor Day events.<\/li>
Coordinate schedules, logistics, and internal preparation sessions with management.<\/li>
Prepare and update presentation decks and briefing notes.<\/li>
Keep track of meeting outcomes, attendance, and post-event feedback.<\/li><\/ul>
Shareholder & Market Monitoring<\/strong><\/p>
Analyze monthly changes in institutional and retail shareholding patterns.<\/li>
Track analyst reports, industry news, and investor sentiment for internal reporting.<\/li>
Support in compiling market insights for senior management newsletters.<\/li><\/ul>
Rating Agency Communications<\/strong><\/p>
Collect and summarize feedback from rating agencies.<\/li>
Assist in the preparation of materials for annual rating reviews.<\/li><\/ul>
IR Operations & Communications<\/strong><\/p>
Maintain and update the Investor Relations section on the company website.<\/li>
Contribute to the IR section of the company\u2019s annual report.<\/li>
Help prepare submissions for investor relations awards.<\/li>
Ensure internal IR policies and documentation are current and well-organized.<\/li><\/ul>
General Support & Administrative Duties<\/strong><\/p>
Process payments to vendors and manage related documentation.<\/li>
Assist in ad hoc tasks and special projects as delegated by the Head of IR, Sustainability & M&A.<\/li><\/ul>

<\/p>
Job Requirements:<\/strong><\/p>
Degree in Finance, Business Administration, Accounting, Economics, or a related discipline.<\/li>
Minimum of 5 years of relevant experience, preferably in the Insurance or Financial Services sector.<\/li>
Experience in financial analysis or investor relations is advantageous.<\/li>
Familiarity with Bursa\u2019s Main Market Listing Requirements.<\/li>
Proficiency in Microsoft Office applications, especially Excel, PowerPoint, and Word.<\/li>
Strong command of spoken and written English, with excellent communication and writing skills.<\/li>
Strong interpersonal skills, capable of engaging with individuals at all levels<\/li>
Strong analytical skills with a solid understanding of financials.<\/li>
Meticulous attention to detail, ensuring high quality and integrity of information.<\/li>
Proactive team player with the ability to function with minimal supervision and work under tight deadlines.<\/li><\/ul>

<\/p>
Diversity & Inclusion Commitment<\/p>
The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.<\/em><\/p>

<\/p>
We try make sure everyone has a fair chance to work with us, no matter where they\u2019re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone\u2019s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.<\/em><\/p>","schedule":"{\"career\": {\"post\": {\"date\": \"2025-07-07T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2025-07-08T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}, \"updated\": 1, \"external\": {\"post\": {\"date\": \"2025-07-07T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2025-07-08T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}, \"internal\": {\"post\": {\"date\": \"2025-07-07T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2025-07-08T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}}","job_board":"[\"jobstore\"]","on_job_board":1,"published_at":"2025-12-09T16:00:00.000Z","terminated_at":null,"refreshed_at":"2025-12-09T16:00:00.000Z","created_at":"2025-07-08T13:51:46.000Z","updated_at":"2025-12-09T16:00:00.000Z","loa":null,"central_job_type":"Full-Time","central_job_level":"10014","careerPostDate":"2025-07-07 16:00:00","careerTerminateDate":null},{"id":1848601,"employer_id":499498,"manager_id":518952,"requisition_id":2055,"field_of_study":"[\"All Business Field\"]","language":"{\"jd\": true, \"jp\": true, \"jr\": true, \"spoken\": [\"Malay\", \"English\"], \"written\": []}","skill":"[\"SAP\", \"S\/4HANA \", \"Troubleshooting\", \"Project Management\", \"Problem Solving\"]","education":"[2, 3, 4]","alias_id":22,"user_id":518255,"external_id":"1848601","external_site":"https:\/\/jobs-tunes.talentcloud.ai\/tuneprotect\/job\/?id=1848601","facebook_tab":0,"external_listing":0,"view":0,"apply":0,"status":1,"remark":null,"rank":3,"on_linkedin":0,"type":"F","job_grade":"Manager","notification_type":0,"map_visibility":1,"package":1,"locality":"MY","locality_city":"Kuala Lumpur","department":1075,"category":"it","subcategory":null,"level":4,"experience":8,"country":"MY","address":"Level 9, Wisma Capital A, 19, Lorong Dungun, Damansara Heights","zip":null,"area":"WP Kuala Lumpur","state":"WP Kuala Lumpur","city":"Kuala Lumpur","show_salary":0,"salary_min":9000,"salary_max":13000,"salary_period":1,"salary_currency":"MYR","logo_url":"asset-tunes.talentcloud.ai\/uploads\/image\/499498\/Jre5FNwhoTRfGD6E.tiff","banner_url":"asset.talentcloud.ai\/images\/ats\/career_bg.jpg","company_url":null,"company_email":"","company":"Tune Insurance Malaysia Berhad","linkedin_name":null,"industry":0,"title":"Project Manager ","summary":null,"description":"
Key Responsibilities:<\/p>
Involve in Organization level critical projects - core placement project. SAP S\/4HANA implementing to replace Insurance core system in phased approach<\/li>
Involve in the project delivery of the remaining complex insurance products to be migrated to the new core system within the approved time frame and budget.<\/li>
Coordinate with cross-functional teams (for both internal and external team) to ensure alignment with project goals and timelines for successful live implementation<\/li>
Ensure that all projects are delivered on time, within scope and within budget.<\/li>
Develop a detailed project plan to monitor and track progress for successful implementation. Manage changes to the project scope, project schedule and project costs<\/li>
Track project performance, specifically to analyze the successful completion of short and long-term goals.<\/li>
Delegate project tasks to corresponding teams and junior staff members' based on their individual strengths, skill sets and experience levels.<\/li><\/ul>

<\/p>
Job Requirement:<\/p>
Candidate should possess a Professional Certificates, Diploma \/ Advanced Diploma, Bachelor Degree or equivalent in Information Technology, Computer Science, Engineering, Business Administration, or a related discipline<\/li>
Proven experience leading organisation\u2011wide, mission\u2011critical projects, particularly core system replacement or modernization initiatives<\/li>
Strong hands\u2011on experience with SAP S\/4HANA implementations, preferably in the insurance or financial services industry<\/li>
Demonstrated experience in legacy system to SAP core system migration, including phased implementation approaches<\/li>
Strong leadership skills with experience delegating tasks based on team members\u2019 strengths, skills, and experience level.<\/li>
Strong stakeholder management skills, with the ability to establish trusted relationships, influence decision-making, manage expectations, and collaborate effectively across diverse stakeholder groups <\/li>
1 Fixed Term Contract<\/strong> positions available<\/li><\/ul>","schedule":"{\"career\": {\"post\": {\"date\": \"2026-06-23T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2026-06-24T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}, \"updated\": 1, \"external\": {\"post\": {\"date\": \"2026-06-23T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2026-06-24T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}, \"internal\": {\"post\": {\"date\": \"2026-06-23T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2026-06-24T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}}","job_board":"[\"jobstore\"]","on_job_board":0,"published_at":"2026-06-24T09:42:14.000Z","terminated_at":null,"refreshed_at":"2026-06-24T09:42:14.000Z","created_at":"2026-06-23T07:30:32.000Z","updated_at":"2026-06-24T09:42:14.000Z","loa":null,"central_job_type":"Full-Time","central_job_level":"10003","careerPostDate":"2026-06-23 16:00:00","careerTerminateDate":null},{"id":1848598,"employer_id":499498,"manager_id":499732,"requisition_id":2052,"field_of_study":"[\"Computer Science \/ Information Technology\"]","language":"{\"jd\": true, \"jp\": true, \"jr\": true, \"spoken\": [\"English\"], \"written\": []}","skill":"[\"Power BI\", \"Data Engineering\", \"Azure\", \"Snowflake \", \"SQL\", \"Artificial Intelligence \/ A.I\", \"Analytics\", \"Big Data\"]","education":"[4]","alias_id":0,"user_id":511859,"external_id":"1848598","external_site":"https:\/\/jobs-tunes.talentcloud.ai\/tuneprotect\/job\/?id=1848598","facebook_tab":0,"external_listing":0,"view":0,"apply":0,"status":1,"remark":null,"rank":3,"on_linkedin":0,"type":"F","job_grade":"Manager","notification_type":0,"map_visibility":1,"package":1,"locality":"MY","locality_city":"Kuala Lumpur","department":1011,"category":"it","subcategory":null,"level":4,"experience":8,"country":"MY","address":"Level 9, Wisma Tune, No. 19, Lorong Dungun,Damansara Heights, 50490 Kuala Lumpur, Malaysia","zip":null,"area":"Kuala Lumpur","state":"Kuala Lumpur","city":"Kuala Lumpur","show_salary":0,"salary_min":5000,"salary_max":8000,"salary_period":1,"salary_currency":"MYR","logo_url":"asset-tunes.talentcloud.ai\/uploads\/image\/499498\/Jre5FNwhoTRfGD6E.tiff","banner_url":"asset.talentcloud.ai\/images\/ats\/career_bg.jpg","company_url":null,"company_email":"","company":"Tune Protect Group Berhad","linkedin_name":null,"industry":0,"title":"Data & Analytics Manager","summary":null,"description":"
About This Opportunity<\/strong><\/p>
Tune Protect Group Berhad is looking for a Data & Analytics Manager to lead its data transformation journey.<\/strong><\/p>
In this role, you will design and build a central data platform that supports reporting, analytics, and future AI use cases. Working across business and technology teams, you will play a key role in establishing a scalable data ecosystem while embedding best practices in data engineering, governance, and architecture.<\/p>
This is a high-impact role that offers the opportunity to shape data strategy, drive platform development, and build capabilities that support long-term business growth.<\/strong><\/p>
What You\u2019ll Do<\/strong><\/p>
Design and implement a scalable enterprise data platform (e.g. Snowflake, Azure, Databricks)<\/li>
Build unified data models across key domains such as Customer, Sales, and Claims<\/li>
Develop and manage data pipelines (ETL\/ELT) from multiple internal and external systems<\/li>
Ensure data quality, consistency, governance, and security across the platform<\/li>
Enable and support Power BI datasets and self-service reporting capabilities<\/li>
Structure and prepare data for AI and advanced analytics use cases (e.g. fraud detection, customer insights)<\/li>
Collaborate with business stakeholders to understand data needs and deliver effective solutions<\/li>
Guide and mentor the BI team in building reusable, scalable data products<\/li>
Drive best practices in data architecture, engineering, and governance<\/li><\/ul>

<\/p>
What We're Looking For<\/p>
Essential Requirements<\/strong><\/p>
Bachelor\u2019s degree in Computer Science, Data Engineering, Information Systems, or a related field<\/li>
8+ years of experience in data engineering, BI, or data platform development<\/li>
Strong experience with cloud data platforms (e.g. Snowflake, Azure, Databricks)<\/li>
Advanced SQL and strong data modelling expertise (dimensional, star schema, etc.)<\/li>
Proven experience building and managing data pipelines and integrations<\/li>
Familiarity with BI tools such as Power BI or similar platforms<\/li>
Solid understanding of data governance, data quality, and architecture principles<\/li>
Strong communication and stakeholder management skills<\/li><\/ul>

<\/p>
Nice to Have<\/strong><\/p>
Experience in the insurance or financial services industry<\/li>
Familiarity with AI\/ML data preparation or supporting data science workflows<\/li>
Hands-on experience with modern data tools (e.g. dbt, Airflow, Kafka)<\/li>
Knowledge of data governance frameworks and regulatory requirements<\/li>
Experience designing data lakes or lakehouse architectures<\/li>
Exposure to API integrations and real-time\/streaming data pipelines<\/li><\/ul>","schedule":"{\"career\": {\"post\": {\"date\": \"\", \"type\": 1, \"value\": \"\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}, \"updated\": 1, \"external\": {\"post\": {\"date\": \"\", \"type\": 1, \"value\": \"\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}, \"internal\": {\"post\": {\"date\": \"\", \"type\": 1, \"value\": \"\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}}","job_board":"[\"jobstore\"]","on_job_board":0,"published_at":"2026-05-18T03:24:41.000Z","terminated_at":null,"refreshed_at":"2026-06-15T02:56:22.000Z","created_at":"2026-05-18T03:07:03.000Z","updated_at":"2026-06-15T02:56:22.000Z","loa":null,"central_job_type":"Full-Time","central_job_level":"10003","careerPostDate":null,"careerTerminateDate":null},{"id":1848592,"employer_id":499498,"manager_id":505769,"requisition_id":2046,"field_of_study":"[\"Computer Science \/ Information Technology\"]","language":"{\"jd\": true, \"jp\": true, \"jr\": true, \"spoken\": [\"English\"], \"written\": []}","skill":"[\"Windows \/ Microsoft Windows\", \"Communication Skills\", \"UAT\", \"System Management \/ Configuration\", \"Training\"]","education":"[4]","alias_id":22,"user_id":511859,"external_id":"1848592","external_site":"https:\/\/jobs-tunes.talentcloud.ai\/tuneprotect\/job\/?id=1848592","facebook_tab":0,"external_listing":0,"view":0,"apply":0,"status":1,"remark":null,"rank":3,"on_linkedin":0,"type":"F","job_grade":"Senior Executive","notification_type":0,"map_visibility":1,"package":1,"locality":"MY","locality_city":"Kuala Lumpur","department":1075,"category":"it","subcategory":null,"level":3,"experience":2,"country":"MY","address":"Level 9, Wisma Capital A, 19, Lorong Dungun, Damansara Heights","zip":null,"area":"WP Kuala Lumpur","state":"WP Kuala Lumpur","city":"Kuala Lumpur","show_salary":0,"salary_min":5000,"salary_max":8000,"salary_period":1,"salary_currency":"MYR","logo_url":"asset-tunes.talentcloud.ai\/uploads\/image\/499498\/Jre5FNwhoTRfGD6E.tiff","banner_url":"asset.talentcloud.ai\/images\/ats\/career_bg.jpg","company_url":null,"company_email":"","company":"Tune Insurance Malaysia Berhad","linkedin_name":null,"industry":0,"title":"Business Analysis","summary":null,"description":"
Job Brief:<\/strong><\/p>
The position works closely with business users, vendors and the Project Management Office (PMO) to define project scope, document and validate business requirements, and ensure deliverables align with project timelines. The role supports initiatives end-to-end, from requirements gathering and documentation through development, testing, and User Acceptance Testing (UAT), while proactively identifying gaps, mitigating risks, and monitoring progress to ensure timely and successful project delivery.<\/p>
Job Responsibilities:<\/strong><\/p>
Initiate and facilitate requirement gathering discussions or discovery sessions with business stakeholders.<\/li>
Collaborate with business users to define scope, plan detailed approaches, and ensure alignment of project deliverables with business objectives.<\/li>
Understand, validate, and document business needs; recommend and implement process, system, or workflow improvements to enhance operational efficiency.<\/li>
Translate business needs into clear, concise Business Requirements Documents (BRDs) and secure approval from all relevant stakeholders.<\/li>
Develop and maintain documentation including business requirements, process flow diagrams, user stories, and user guides\/manuals.<\/li>
Identify and address gaps between business requirements and technical solutions, working closely with development, Solution Manager\/PMO\/vendors\/users to resolve issues.<\/li>
Provide ongoing support during development and testing phases, including clarifications on requirements and active involvement in User Acceptance Testing (UAT).<\/li>
Monitor progress of deliverables to ensure timely completion in line with the project plan.<\/li>
Collaborate closely with the Project Management Office (PMO) to track milestones, escalate risks, and ensure successful delivery within defined timelines<\/li><\/ul>

<\/p>
Job Requirements:<\/strong><\/p>
2\u20135 years of experience in Business Analysis, Functional Analysis, or related roles<\/li>
Proven experience in requirements gathering, discovery sessions, and stakeholder workshops<\/li>
Strong ability to collaborate with business stakeholders to define scope, requirements, and project objectives<\/li>
Experience analyzing, validating, and documenting business and functional requirements<\/li>
Skilled in translating business needs into Business Requirements Documents (BRD), Functional Requirements, and User Stories<\/li>
Hands\u2011on experience in process mapping, workflow design, gap analysis, and process improvement initiatives<\/li>
Ability to align business requirements with technical solutions and identify requirement gaps<\/li>
Experience working closely with developers, solution teams, PMO, vendors, and end users<\/li>
Strong documentation skills, including process flows, user stories, and user guides\/manuals<\/li><\/ul>

<\/p>
Diversity & Inclusion Commitment<\/p>
The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.<\/em><\/p>
<\/em><\/p>
We try make sure everyone has a fair chance to work with us, no matter where they\u2019re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone\u2019s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.<\/em><\/p>","schedule":"{\"career\": {\"post\": {\"date\": \"\", \"type\": 1, \"value\": \"\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}, \"updated\": 1, \"external\": {\"post\": {\"date\": \"\", \"type\": 1, \"value\": \"\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}, \"internal\": {\"post\": {\"date\": \"\", \"type\": 1, \"value\": \"\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}}","job_board":"[\"jobstore\"]","on_job_board":0,"published_at":"2026-06-07T16:00:00.000Z","terminated_at":null,"refreshed_at":"2026-06-07T16:00:00.000Z","created_at":"2026-05-07T06:16:18.000Z","updated_at":"2026-06-07T16:00:00.000Z","loa":null,"central_job_type":"Full-Time","central_job_level":"10002","careerPostDate":null,"careerTerminateDate":null}],"form_settings":[]}"