Test API – Tune Protect

{"categories":[{"category":"fin","total":11},{"category":"sale","total":1},{"category":"it","total":3},{"category":"cust","total":1}],"area":[{"area":"Kuala Lumpur"}],"employers":[{"id":499498,"name":"Tune Protect Group Berhad","website":"apps-tunes.talentcloud.ai","career_page":"jobs-tunes.talentcloud.ai\/tuneprotect","logo_url":"asset-tunes.talentcloud.ai\/uploads\/image\/499498\/Jre5FNwhoTRfGD6E.tiff"},{"id":500153,"name":"Demo TC","website":"apps-tunes.talentcloud.ai","career_page":"jobs-tunes.talentcloud.ai\/tctunes","logo_url":""}],"count":16,"data":[{"id":1848577,"employer_id":499498,"manager_id":499498,"requisition_id":2031,"field_of_study":"[\"All Business Field\"]","language":"{\"jd\": true, \"jp\": true, \"jr\": true, \"spoken\": [\"English\"], \"written\": []}","skill":"[\"Customer Service\", \"Problem solving\", \"Communication\", \"Innovation\", \"Teamwork\"]","education":"[4, 3]","alias_id":22,"user_id":511859,"external_id":"1848577","external_site":"https:\/\/jobs-tunes.talentcloud.ai\/tuneprotect\/job\/?id=1848577","facebook_tab":0,"external_listing":0,"view":0,"apply":0,"status":1,"remark":null,"rank":3,"on_linkedin":0,"type":"F","job_grade":"Executive","notification_type":0,"map_visibility":1,"package":1,"locality":"MY","locality_city":"Kuala Lumpur","department":1021,"category":"cust","subcategory":null,"level":3,"experience":0,"country":"MY","address":"Level 9, Wisma Capital A, 19, Lorong Dungun, Damansara Heights","zip":null,"area":"WP Kuala Lumpur","state":"WP Kuala Lumpur","city":"Kuala Lumpur","show_salary":0,"salary_min":3000,"salary_max":3300,"salary_period":1,"salary_currency":"MYR","logo_url":"asset-tunes.talentcloud.ai\/uploads\/image\/499498\/Jre5FNwhoTRfGD6E.tiff","banner_url":"asset.talentcloud.ai\/images\/ats\/career_bg.jpg","company_url":null,"company_email":"","company":"Tune Insurance Malaysia Berhad","linkedin_name":null,"industry":0,"title":"Customer Excellence Associate","summary":null,"description":"

Job Brief:<\/strong><\/p>

The Customer Excellence Associate is responsible for delivering timely, accurate, and professional customer support across products, claims, and services through approved communication channels. The role focuses on managing customer enquiries and complaints in accordance with established turnaround times (TAT), service standards, and regulatory requirements, while ensuring a positive customer experience and supporting continuous service improvement.<\/span><\/p>

Job Responsibilities:<\/strong><\/p>

<\/p>

Customer Enquiries & Service Support<\/p>

Attend to customer enquiries and service requests related to products, claims, and services through approved communication channels within established turnaround times (TAT).<\/li>
Provide clear, accurate, and professional responses to customers in line with company service standards.<\/li>
Ensure timely follow-ups and updates to customers on the status and progress of enquiries until resolution.<\/li><\/ul>
<\/p>
Complaints Management<\/p>
Handle customer complaints by conducting basic fact-finding and preliminary assessment of issues.<\/li>
Coordinate with internal stakeholders and functional teams to support complaint resolution.<\/li>
Escalate complex or sensitive cases to the Manager in accordance with complaints handling procedures and escalation guidelines.<\/li>
Ensure complaints are managed fairly, consistently, and within regulatory and internal requirements.<\/li><\/ul>
<\/p>
Compliance & Data Confidentiality<\/p>
Ensure all customer information is handled with strict confidentiality and in compliance with the Personal Data Protection Act (PDPA) and other applicable regulatory guidelines.<\/li>
Adhere to internal policies, procedures, and controls when handling customer interactions and records.<\/li><\/ul>
<\/p>
Documentation & Reporting<\/p>
Maintain accurate, complete, and up-to-date records of all customer interactions, enquiries, and complaints, including response and resolution timelines.<\/li>
Support service performance tracking and reporting by ensuring data accuracy and proper documentation in relevant systems.<\/li><\/ul>
<\/p>
Continuous Improvement & Collaboration<\/p>
Liaise with internal business units and functional teams to facilitate timely resolution of customer issues.<\/li>
Participate in service improvement initiatives aimed at enhancing customer experience, service quality, and operational efficiency.<\/li>
Contribute feedback and insights from customer interactions to support process and service enhancements.<\/li><\/ul>
<\/p>
Other Responsibilities<\/p>
Perform any other duties or tasks as assigned by the Manager in support of team and business objectives.<\/li><\/ul>

<\/p>
Job Requirements:<\/strong><\/p>

<\/p>
Qualifications & Experience<\/p>
Diploma or Bachelor\u2019s Degree in Business Administration, Customer Service, Insurance, or a related field.<\/li>
Prior experience in customer service, call centre, insurance operations, or complaints handling is an advantage.<\/li>
Exposure to SLA-driven environments and regulated industries (e.g. insurance or financial services) is preferred.<\/li><\/ul>

<\/p>
Skills & Competencies<\/p>
Strong communication and interpersonal skills.<\/li>
Customer-centric mindset with good problem-solving abilities.<\/li>
Ability to manage multiple enquiries and meet turnaround times in a fast-paced environment.<\/li>
High attention to detail and accuracy in documentation.<\/li>
Basic understanding of PDPA and data confidentiality principles.<\/li><\/ul>

<\/p>

<\/p>
Diversity & Inclusion Commitment<\/p>
The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.<\/em><\/p>
<\/em><\/p>
We try make sure everyone has a fair chance to work with us, no matter where they\u2019re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone\u2019s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.<\/em><\/p>","schedule":"{\"career\": {\"post\": {\"date\": \"2026-01-18T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2026-01-19T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}, \"updated\": 1, \"external\": {\"post\": {\"date\": \"2026-01-18T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2026-01-19T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}, \"internal\": {\"post\": {\"date\": \"2026-01-18T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2026-01-19T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}}","job_board":"[\"jobstore\"]","on_job_board":0,"published_at":"2026-02-18T16:00:00.000Z","terminated_at":null,"refreshed_at":"2026-02-18T16:00:00.000Z","created_at":"2026-01-16T06:07:00.000Z","updated_at":"2026-02-18T16:00:00.000Z","loa":null,"central_job_type":"Full-Time","central_job_level":"10002","careerPostDate":"2026-01-18 16:00:00","careerTerminateDate":null},{"id":1848581,"employer_id":499498,"manager_id":508258,"requisition_id":2035,"field_of_study":"[\"Finance \/ Accountancy \/ Banking\", \"Business Studies \/ Administration \/ Management\"]","language":"{\"jd\": true, \"jp\": true, \"jr\": true, \"spoken\": [\"English\", \"Malay\"], \"written\": []}","skill":"[\"Communication\", \"MS Excel \", \"MS Powerpoint\", \"MS Word\", \"Negotiation\", \"Team Management\", \"Problem solving\"]","education":"[3, 4, 2]","alias_id":0,"user_id":518255,"external_id":"1848581","external_site":"https:\/\/jobs-tunes.talentcloud.ai\/tuneprotect\/job\/?id=1848581","facebook_tab":0,"external_listing":0,"view":0,"apply":0,"status":1,"remark":null,"rank":3,"on_linkedin":0,"type":"F","job_grade":"Executive","notification_type":0,"map_visibility":1,"package":1,"locality":"MY","locality_city":"Kuala Lumpur","department":1023,"category":"fin","subcategory":null,"level":3,"experience":2,"country":"MY","address":"Level 9, Wisma Tune, No. 19, Lorong Dungun,Damansara Heights, 50490 Kuala Lumpur, Malaysia","zip":null,"area":"Kuala Lumpur","state":"Kuala Lumpur","city":"Kuala Lumpur","show_salary":0,"salary_min":3000,"salary_max":4000,"salary_period":1,"salary_currency":"MYR","logo_url":"asset-tunes.talentcloud.ai\/uploads\/image\/499498\/Jre5FNwhoTRfGD6E.tiff","banner_url":"asset.talentcloud.ai\/images\/ats\/career_bg.jpg","company_url":null,"company_email":"","company":"Tune Protect Group Berhad","linkedin_name":null,"industry":0,"title":"Finance Executive, Financial Reporting","summary":null,"description":"
The Finance Analyst, Financial Reporting, is responsible for supporting the Group Financial Reporting team in ensuring the accuracy, timeliness, and compliance of all financial reports. The role covers the month-end, quarter-end, year-end closing activities. The role also involves in supporting statutory reporting and regulatory submissions to authorities.<\/p>
Assist in month-end, quarter-end, and year-end closing activities, including journal entries posting and general ledger reconciliations.<\/li>
Assist in preparation of management accounts with high-level variance analysis and commentary.<\/li>
Assist in preparation of various financial reports and support internal stakeholders.<\/li>
Assist in statutory reporting and regulatory submissions to BNM, ISM, PIAM, LFSA, and other relevant authorities.<\/li>
Support external audits through preparation of schedules, reconciliations, and responses to auditor queries.<\/li>
Collaborate with internal stakeholders (e.g., actuarial, pricing, and product teams) by providing relevant financial data and insights.<\/li>
Assist in enhancing financial reporting processes, internal controls, and system improvements (e.g., SAP B1).<\/li>
Perform any other ad-hoc assignments as required. <\/li><\/ul>

<\/p>
Job Requirement:<\/p>
Candidate should possess a Diploma \/ Advanced Diploma, Bachelor Degree, Professional Certificates or equivalent in Finance \/ Accountancy \/ Banking,Business Studies \/ Administration \/ Management<\/li>
Preferably at least 2 years of related working experience.<\/li>
Preferably Executive specializing in Finance \/ Banking \/ Insurance or equivalent.<\/li>
Good communication skills in English,Malay language for both spoken and written<\/li>
1 Full-Time positions available<\/li><\/ul>","schedule":"{\"career\": {\"post\": {\"date\": \"2026-01-28T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2026-01-29T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}, \"updated\": 1, \"external\": {\"post\": {\"date\": \"2026-01-28T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2026-01-29T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}, \"internal\": {\"post\": {\"date\": \"2026-01-28T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2026-01-29T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}}","job_board":"[\"jobstore\"]","on_job_board":0,"published_at":"2026-02-28T16:00:00.000Z","terminated_at":null,"refreshed_at":"2026-02-28T16:00:00.000Z","created_at":"2026-01-29T06:19:40.000Z","updated_at":"2026-02-28T16:00:00.000Z","loa":null,"central_job_type":"Full-Time","central_job_level":"10002","careerPostDate":"2026-01-28 16:00:00","careerTerminateDate":null},{"id":1848580,"employer_id":499498,"manager_id":499721,"requisition_id":2034,"field_of_study":"[\"Finance \/ Accountancy \/ Banking\"]","language":"{\"jd\": true, \"jp\": true, \"jr\": true, \"spoken\": [\"English\", \"Malay\"], \"written\": []}","skill":"[\"MS Excel \", \"MS Powerpoint\", \"MS Word\", \"Communication\", \"Presentation\"]","education":"[3, 4, 2]","alias_id":22,"user_id":511859,"external_id":"1848580","external_site":"https:\/\/jobs-tunes.talentcloud.ai\/tuneprotect\/job\/?id=1848580","facebook_tab":0,"external_listing":0,"view":0,"apply":0,"status":1,"remark":null,"rank":3,"on_linkedin":0,"type":"F","job_grade":"Executive","notification_type":0,"map_visibility":1,"package":1,"locality":"MY","locality_city":"Kuala Lumpur","department":1023,"category":"fin","subcategory":null,"level":3,"experience":2,"country":"MY","address":"Level 9, Wisma Capital A, 19, Lorong Dungun, Damansara Heights","zip":null,"area":"WP Kuala Lumpur","state":"WP Kuala Lumpur","city":"Kuala Lumpur","show_salary":0,"salary_min":2800,"salary_max":4000,"salary_period":1,"salary_currency":"MYR","logo_url":"asset-tunes.talentcloud.ai\/uploads\/image\/499498\/Jre5FNwhoTRfGD6E.tiff","banner_url":"asset.talentcloud.ai\/images\/ats\/career_bg.jpg","company_url":null,"company_email":"","company":"Tune Insurance Malaysia Berhad","linkedin_name":null,"industry":0,"title":"Finance Executive","summary":null,"description":"
Job Brief:<\/strong><\/p>
Responsible for supporting Reinsurance month-end closing of accounts, ensure timely submission of Statement of Accounts to Brokers and Reinsurers, manage reinsurance settlement and claims recoveries, conduct financial analysis and reporting, and ensuring data accuracy and regulatory compliance. This position will also be needed to assist Financial Reporting team on monthly closing and reporting tasks as and when needed. The candidate should demonstrate strong analytical and problem-solving skills, complemented by effective communication abilities.<\/p>

<\/p>
Job Responsibilities:<\/strong><\/p>
To support in managing the delivery of all Treaty related Financial Accounting and ensure smooth running of Treaty Proportional and Non-Proportional portfolio.<\/li>
Prepare Monthly and Quarterly Technical Statement of Accounts (SOA) to Brokers and Reinsurers.<\/li>
Manage collection of claims recovery from treaty reinsurers on a timely basis to ensure collection received within timeline.<\/li>
Reconciliation of Accounts and preparing payment requisition and receipting details for settlement received.<\/li>
Prepare monthly Treaty Aging Report by Brokers and Reinsurers for Impairment provision computation.<\/li>
Support in communication with Brokers and Reinsurers.<\/li>
Support audit exercises and reviews by auditors and\/or authorities by preparing and providing requested information in a timely manner. <\/li>
Drive continuous improvements in financial processes and systems to enhance efficiency and accuracy through automation and regular review of existing protocols. <\/li>
Utilize SAP\/BI tools to generate insightful reporting and business analytics. <\/li>
Participate in and assist with the preparation and execution of regulatory projects, ensuring compliance with relevant standards and timelines. <\/li>
Collaborate with cross-functional teams to support the planning and execution of regulatory projects, ensuring alignment with compliance requirements. <\/li>
Assist in Financial Reporting monthly closing and reporting tasks as and when needed;<\/li>
Assist and involved in finance projects as and when needed.<\/li>
Attend any ad-hoc assignments that may be required from time to time. <\/li><\/ul>

<\/p>
Job Requirements:<\/strong><\/p>
Candidate should possess a Diploma \/ Advanced Diploma, Bachelor Degree, Professional Certificates or equivalent in Finance \/ Accountancy \/ Banking<\/li>
Preferably at least 2 years of related working experience.<\/li>
Preferably Executive specializing in Finance \/ Banking \/ Insurance or equivalent.<\/li>
Good communication skills in English,Malay language for both spoken and written<\/li>
1 Full-Time positions available<\/li><\/ul>

<\/p>
Diversity & Inclusion Commitment<\/p>
The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.<\/em><\/p>

<\/p>
We try make sure everyone has a fair chance to work with us, no matter where they\u2019re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone\u2019s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.<\/em><\/p>","schedule":"{\"career\": {\"post\": {\"date\": \"2026-01-27T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2026-01-28T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}, \"updated\": 1, \"external\": {\"post\": {\"date\": \"2026-01-27T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2026-01-28T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}, \"internal\": {\"post\": {\"date\": \"2026-01-27T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2026-01-28T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}}","job_board":"[\"jobstore\"]","on_job_board":0,"published_at":"2026-02-27T16:00:00.000Z","terminated_at":null,"refreshed_at":"2026-02-27T16:00:00.000Z","created_at":"2026-01-28T01:28:20.000Z","updated_at":"2026-02-27T16:00:00.000Z","loa":null,"central_job_type":"Full-Time","central_job_level":"10002","careerPostDate":"2026-01-27 16:00:00","careerTerminateDate":null},{"id":1848574,"employer_id":499498,"manager_id":506374,"requisition_id":2028,"field_of_study":"[\"All Business Field\"]","language":"{\"jd\": true, \"jp\": true, \"jr\": true, \"spoken\": [\"English\"], \"written\": []}","skill":"[\"Communication\", \"MS Word\", \"Negotiation\", \"Presentation\", \"Problem solving\", \"Team Management\", \"Project Management\"]","education":"[4]","alias_id":22,"user_id":511859,"external_id":"1848574","external_site":"https:\/\/jobs-tunes.talentcloud.ai\/tuneprotect\/job\/?id=1848574","facebook_tab":0,"external_listing":0,"view":0,"apply":0,"status":1,"remark":null,"rank":3,"on_linkedin":0,"type":"F","job_grade":"Executive","notification_type":0,"map_visibility":1,"package":1,"locality":"MY","locality_city":"Kuala Lumpur","department":1031,"category":"fin","subcategory":null,"level":3,"experience":2,"country":"MY","address":"Level 9, Wisma Capital A, 19, Lorong Dungun, Damansara Heights","zip":null,"area":"WP Kuala Lumpur","state":"WP Kuala Lumpur","city":"Kuala Lumpur","show_salary":0,"salary_min":3000,"salary_max":3500,"salary_period":1,"salary_currency":"MYR","logo_url":"asset-tunes.talentcloud.ai\/uploads\/image\/499498\/Jre5FNwhoTRfGD6E.tiff","banner_url":"asset.talentcloud.ai\/images\/ats\/career_bg.jpg","company_url":null,"company_email":"","company":"Tune Insurance Malaysia Berhad","linkedin_name":null,"industry":0,"title":"Motor Specialist ","summary":null,"description":"
Job Brief:<\/strong><\/p>
Motor Specialist will support the development and execution of the company\u2019s Motor Strategy, focusing on growth, innovation, and partnership initiatives. This includes embedding insurance and non-insurance components within the motor ecosystem, developing telematics and safety incentive programs, and building strong commercial collaborations that deliver value to all stakeholders.<\/span><\/p>
Job Responsibilities:<\/strong><\/p>

<\/p>
1. Strategy Execution & Project Management<\/p>
Support the implementation of the Motor Strategy roadmap, ensuring timely delivery of strategic initiatives.<\/li>
Lead and coordinate cross-functional projects involving internal teams (Underwriting, Product, Tech, Operations) and external partners.<\/li>
Track project milestones, identify risks, and propose proactive solutions to maintain momentum.<\/li><\/ul>
2. Market Research & Insights<\/p>
Conduct market scans to identify emerging trends in the motor ecosystem (e.g., telematics, usage-based insurance, EV adoption, embedded insurance).<\/li>
Benchmark competitors and new distribution models to support product and partnership recommendations.<\/li>
Prepare research briefs and business proposals to support strategic decision-making.<\/li><\/ul>
3. Partnership Development & Commercial Negotiation<\/p>
Identify, approach, and engage potential motor ecosystem partners (e.g., OEMs, Car Park Management, Car Spa, Tinting & etc)<\/li>
Craft compelling partnership propositions and commercial models that create win-win outcomes for all parties.<\/li>
Support negotiation and onboarding of new partners, balancing strategic alignment with commercial viability.<\/li><\/ul>
4. Innovation & Product Development<\/p>
Explore new and innovative solutions that integrate telematics, behavioral data, or safety incentives into motor propositions.<\/li>
Collaborate with internal teams to prototype and pilot new initiatives.<\/li>
Evaluate pilot outcomes and provide insights for scale-up or refinement.<\/li><\/ul>
5. Stakeholder Engagement & Communication<\/p>
Prepare presentations, reports, and updates for management on project progress and outcomes.<\/li>
Build and maintain strong relationships with internal and external stakeholders.<\/li>
Represent the Motor Strategy team in meetings and discussions with partners and regulators when required<\/li><\/ul>

<\/p>
Job Requirements:<\/strong><\/p>
Bachelor\u2019s degree in Business, Marketing, Finance, or a related field.<\/li>
2\u20133 years of experience in insurance, strategy, project management, or partnerships<\/strong>, preferably in insurance<\/strong>.<\/li>
Strong coordination and project management skills<\/strong> to drive cross-functional initiatives.<\/li>
Able to conduct market research and competitor analysis<\/strong> to support business decisions.<\/li>
Strong communication and presentation skills<\/strong> for engaging internal teams and external partners.<\/li>
Proficient in Microsoft Excel, PowerPoint<\/strong>, and other basic project tools.<\/li>
A proactive team player who is organized, detail-oriented, and able to work independently<\/li><\/ul>

<\/p>

<\/p>
Diversity & Inclusion Commitment<\/p>
The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.<\/em><\/p>

<\/p>
We try make sure everyone has a fair chance to work with us, no matter where they\u2019re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone\u2019s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.<\/em><\/p>","schedule":"{\"career\": {\"post\": {\"date\": \"2025-12-25T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2025-12-26T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}, \"updated\": 1, \"external\": {\"post\": {\"date\": \"2025-12-25T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2025-12-26T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}, \"internal\": {\"post\": {\"date\": \"2025-12-25T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2025-12-26T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}}","job_board":"[\"jobstore\"]","on_job_board":0,"published_at":"2026-02-25T16:00:00.000Z","terminated_at":null,"refreshed_at":"2026-02-25T16:00:00.000Z","created_at":"2025-12-26T01:25:14.000Z","updated_at":"2026-02-25T16:00:00.000Z","loa":null,"central_job_type":"Full-Time","central_job_level":"10002","careerPostDate":"2025-12-25 16:00:00","careerTerminateDate":null},{"id":1848575,"employer_id":499498,"manager_id":516115,"requisition_id":2029,"field_of_study":"[\"All Business Field\"]","language":"{\"jd\": true, \"jp\": true, \"jr\": true, \"spoken\": [\"English\"], \"written\": []}","skill":"[\"Communication\", \"Customer Service\", \"MS Word\", \"Project Management\", \"Team Management\", \"MS Excel \", \"Problem solving\"]","education":"[4]","alias_id":22,"user_id":511859,"external_id":"1848575","external_site":"https:\/\/jobs-tunes.talentcloud.ai\/tuneprotect\/job\/?id=1848575","facebook_tab":0,"external_listing":0,"view":0,"apply":0,"status":1,"remark":null,"rank":3,"on_linkedin":0,"type":"F","job_grade":"Assistant Manager","notification_type":0,"map_visibility":1,"package":1,"locality":"MY","locality_city":"Kuala Lumpur","department":1031,"category":"fin","subcategory":null,"level":4,"experience":2,"country":"MY","address":"Level 9, Wisma Capital A, 19, Lorong Dungun, Damansara Heights","zip":null,"area":"WP Kuala Lumpur","state":"WP Kuala Lumpur","city":"Kuala Lumpur","show_salary":0,"salary_min":5000,"salary_max":7000,"salary_period":1,"salary_currency":"MYR","logo_url":"asset-tunes.talentcloud.ai\/uploads\/image\/499498\/Jre5FNwhoTRfGD6E.tiff","banner_url":"asset.talentcloud.ai\/images\/ats\/career_bg.jpg","company_url":null,"company_email":"","company":"Tune Insurance Malaysia Berhad","linkedin_name":null,"industry":0,"title":"Underwriter, Marine & Liability","summary":null,"description":"
Job Brief:<\/strong><\/p>
The Underwriter, Marine & Liability is responsible for underwriting and managing a profitable portfolio in line with the Company\u2019s strategies and risk appetite. The role involves assessing and pricing risks, providing technical support to partners, and ensuring compliance with the Company\u2019s Underwriting and Treaty Guidelines. <\/p>
The incumbent will strengthen relationships with agents, brokers, and reinsurers, support business development initiatives, and contribute to portfolio growth through effective underwriting and collaboration across teams. <\/p>
Job Responsibilities:<\/strong><\/p>
Ensure all underwriting activities comply with the Company\u2019s Underwriting and Treaty Guidelines, internal policies, and regulatory requirements.  <\/li>
Provide timely, accurate, and competitive quotations as well as technical support to Marketers, Agents, Brokers, and other Distribution Partners.  <\/li>
Engage in Market Underwriting, including meetings and negotiations with Distribution Partners to secure and retain profitable business.  <\/li>
Develop and maintain strong relationships with professional reinsurers, securing appropriate support for Specialized Marine and Liability Classes of business.  <\/li>
Determine appropriate retention levels in accordance with the Company\u2019s Underwriting and Treaty Guidelines.  <\/li>
Ensure reinsurance placement is completed and documented before risk inception.  <\/li>
Formulate and execute a Business Growth Plan for the assigned portfolio, ensuring alignment with company objectives and growth targets.  <\/li>
Explore and develop new business opportunities, particularly within digital ecosystems and emerging platforms.  <\/li>
Conduct portfolio management by analysing Marine and Liability performance metrics (e.g., loss ratio, claims frequency and severity), identifying trends, and implementing corrective measures where necessary.  <\/li>
Provide technical advice and support on underwriting matters to Marketers, Agents, Brokers, and other Partners.  <\/li>
Provide technical training to identified key Sales colleagues.  <\/li>
Contribute to product development and enhancement, sharing insights on underwriting practices, market trends, and customer needs. <\/li>
Support continuous improvement initiatives by embracing and sharing Product, System, and Process knowledge. <\/li>
Ensure all referrals from Marketers, Agents, Brokers, and other Partners are attended to in a timely manner.  <\/li>
Analyse Claims Frequency and Severity within the respective Portfolio to take the respective action where necessary. <\/li>
Participate in User Acceptance Testing (UAT) and system implementation activities to ensure underwriting systems and tools function effectively and align with business requirements. <\/li>
Collaborate closely with Claims, Reinsurance, and Product teams to maintain portfolio profitability and sound underwriting discipline. <\/li>
Perform any other duties or special projects as assigned by the immediate superior<\/li><\/ul>

<\/p>
Job Requirements:<\/strong><\/p>
Education: Bachelor\u2019s Degree in Insurance, Risk Management, Business Administration, Finance, or a related field. Professional insurance qualifications (e.g. ACII, AMII, ANZIIF) will be an added advantage. <\/li>
Experience: Minimum 2\u20135 years of underwriting experience, preferably in Marine, Liability, or Commercial Lines. <\/li>
Technical Knowledge: Strong understanding of Marine Cargo and Liability insurance products, underwriting principles, reinsurance arrangements, and relevant regulatory frameworks. <\/li>
Analytical Skills: Proficient in risk assessment, data analysis, and portfolio performance evaluation to ensure sound underwriting decisions. <\/li>
Communication & Relationship Management: Excellent interpersonal, negotiation, and presentation skills to build and maintain effective relationships with agents, brokers, and reinsurers. <\/li>
System Knowledge: Familiarity with system migration, implementation, and UAT processes will be an added advantage. <\/li>
Teamwork & Collaboration: Able to work effectively in a team-oriented environment and collaborate with cross-functional departments. <\/li>
Professionalism: Detail-oriented, self-motivated, and able to manage multiple priorities while maintaining high standards of accuracy and compliance. <\/li><\/ul>

<\/p>
Diversity & Inclusion Commitment<\/p>
The Company is committed to providing equal employment to all individua l regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.<\/em><\/p>
We try make sure everyone has a fair chance to work with us, no matter where they\u2019re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone\u2019s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.<\/em><\/p>","schedule":"{\"career\": {\"post\": {\"date\": \"2025-12-25T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2025-12-26T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}, \"updated\": 1, \"external\": {\"post\": {\"date\": \"2025-12-25T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2025-12-26T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}, \"internal\": {\"post\": {\"date\": \"2025-12-25T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2025-12-26T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}}","job_board":"[\"jobstore\"]","on_job_board":0,"published_at":"2026-02-25T16:00:00.000Z","terminated_at":null,"refreshed_at":"2026-02-25T16:00:00.000Z","created_at":"2025-12-26T01:28:08.000Z","updated_at":"2026-02-25T16:00:00.000Z","loa":null,"central_job_type":"Full-Time","central_job_level":"10003","careerPostDate":"2025-12-25 16:00:00","careerTerminateDate":null},{"id":1848578,"employer_id":499498,"manager_id":515268,"requisition_id":2032,"field_of_study":"[\"Computer Science \/ Information Technology\"]","language":"{\"jd\": true, \"jp\": true, \"jr\": true, \"spoken\": [\"English\"], \"written\": []}","skill":"[\"Communication\", \"MS Word\", \"Presentation\", \"Team Management\", \"Customer Service\"]","education":"[4]","alias_id":22,"user_id":511859,"external_id":"1848578","external_site":"https:\/\/jobs-tunes.talentcloud.ai\/tuneprotect\/job\/?id=1848578","facebook_tab":0,"external_listing":0,"view":0,"apply":0,"status":1,"remark":null,"rank":3,"on_linkedin":0,"type":"F","job_grade":"Executive","notification_type":0,"map_visibility":1,"package":1,"locality":"MY","locality_city":"Kuala Lumpur","department":1011,"category":"fin","subcategory":null,"level":3,"experience":1,"country":"MY","address":"Level 9, Wisma Capital A, 19, Lorong Dungun, Damansara Heights","zip":null,"area":"WP Kuala Lumpur","state":"WP Kuala Lumpur","city":"Kuala Lumpur","show_salary":0,"salary_min":3000,"salary_max":4000,"salary_period":1,"salary_currency":"MYR","logo_url":"asset-tunes.talentcloud.ai\/uploads\/image\/499498\/Jre5FNwhoTRfGD6E.tiff","banner_url":"asset.talentcloud.ai\/images\/ats\/career_bg.jpg","company_url":null,"company_email":"","company":"Tune Insurance Malaysia Berhad","linkedin_name":null,"industry":0,"title":"SAP L1 (General Insurance)","summary":null,"description":"
Job Brief:<\/strong><\/p>
The SAP Support Analyst will act as the first point of contact for SAP users within a General Insurance environment. The role is responsible for handling both routine and complex SAP incidents, performing initial analysis, and coordinating with internal and external support teams to ensure timely resolution and uninterrupted business operations.<\/p>
Job Responsibilities:<\/strong><\/p>
Provide Level 1 support for SAP-related issues across General Insurance business functions.<\/li>
Log, analyze, and troubleshoot reported incidents to determine resolution or appropriate escalation.<\/li>
Reassign and track tickets to relevant support teams, ensuring issues are followed through to closure.<\/li>
Coordinate with Production Support, Development Teams, and other internal stakeholders to resolve incidents effectively.<\/li>
Ensure system defects are properly reviewed, tested, and validated prior to production deployment.<\/li>
Manage SAP Solution Manager (SolMan) tickets, ensuring timely updates and clear communication with end-users.<\/li>
Escalate high-impact, critical, or time-sensitive issues promptly to the Service Delivery Manager (SDM) or Head of Department (HOD).<\/li>
Support user access requests, including role setup and access approvals, in compliance with access control and security policies.<\/li>
Maintain accurate and up-to-date documentation for incidents, resolutions, procedures, and support processes.<\/li>
Contribute to continuous improvement initiatives to enhance SAP support quality and efficiency.<\/li><\/ul>

<\/p>
Job Requirements:<\/strong><\/p>
Qualifications<\/strong><\/h4>
Higher Diploma or Bachelor\u2019s Degree in Computer Science, Information Technology<\/strong>, or a related discipline.<\/li>
Strong analytical and logical problem-solving capabilities.<\/li><\/ul>
Skills & Competencies<\/strong><\/h4>
Ability to work independently and manage multiple tasks in a fast-paced, high-pressure environment.<\/li>
Strong verbal and written communication skills with a customer-focused mindset.<\/li>
Good interpersonal skills for effective interaction with business users and technical teams.<\/li>
Familiarity with ITIL processes<\/strong> and service management best practices is an advantage.<\/li><\/ul>
Experience<\/strong><\/h4>
Prior experience in IT Support<\/strong> and\/or General Insurance systems<\/strong> is an added advantage.<\/li>
Exposure to SAP support operations or enterprise application support is preferred<\/li><\/ul>

<\/p>
Diversity & Inclusion Commitment<\/p>
The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws. <\/em><\/p>
We try make sure everyone has a fair chance to work with us, no matter where they\u2019re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone\u2019s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.<\/em><\/p>","schedule":"{\"career\": {\"post\": {\"date\": \"\", \"type\": 1, \"value\": \"\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}, \"updated\": 1, \"external\": {\"post\": {\"date\": \"\", \"type\": 1, \"value\": \"\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}, \"internal\": {\"post\": {\"date\": \"\", \"type\": 1, \"value\": \"\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}}","job_board":"[\"jobstore\"]","on_job_board":0,"published_at":"2026-02-25T16:00:00.000Z","terminated_at":null,"refreshed_at":"2026-02-25T16:00:00.000Z","created_at":"2026-01-22T08:57:49.000Z","updated_at":"2026-02-25T16:00:00.000Z","loa":null,"central_job_type":"Full-Time","central_job_level":"10002","careerPostDate":null,"careerTerminateDate":null},{"id":1848579,"employer_id":499498,"manager_id":499498,"requisition_id":2033,"field_of_study":"[\"All Business Field\"]","language":"{\"jd\": true, \"jp\": true, \"jr\": true, \"spoken\": [\"English\"], \"written\": []}","skill":"[\"Problem solving\", \"teamwork\", \"critical thinking\", \"Innovative\", \"Communication\"]","education":"[4]","alias_id":22,"user_id":511859,"external_id":"1848579","external_site":"https:\/\/jobs-tunes.talentcloud.ai\/tuneprotect\/job\/?id=1848579","facebook_tab":0,"external_listing":0,"view":0,"apply":0,"status":1,"remark":null,"rank":3,"on_linkedin":0,"type":"F","job_grade":"Executive","notification_type":0,"map_visibility":1,"package":1,"locality":"MY","locality_city":"Kuala Lumpur","department":1018,"category":"fin","subcategory":null,"level":3,"experience":0,"country":"MY","address":"Level 9, Wisma Capital A, 19, Lorong Dungun, Damansara Heights","zip":null,"area":"WP Kuala Lumpur","state":"WP Kuala Lumpur","city":"Kuala Lumpur","show_salary":0,"salary_min":2800,"salary_max":3000,"salary_period":1,"salary_currency":"MYR","logo_url":"asset-tunes.talentcloud.ai\/uploads\/image\/499498\/Jre5FNwhoTRfGD6E.tiff","banner_url":"asset.talentcloud.ai\/images\/ats\/career_bg.jpg","company_url":null,"company_email":"","company":"Tune Insurance Malaysia Berhad","linkedin_name":null,"industry":0,"title":"Claims Analyst (Travel)","summary":null,"description":"
Job Brief:<\/strong><\/p>
To process and manage AirAsia Travel Insurance claims within assigned authority limits in accordance with Company policies, procedures, service standards, and regulatory requirements. The role is responsible for delivering timely, fair, and accurate claims outcomes while ensuring full compliance with Bank Negara Malaysia\u2019s Guidelines on Claims Settlement Practices and supporting a high level of customer satisfaction.<\/p>
Job Responsibilities:<\/strong><\/p>
Process, assess, and approve AirAsia Travel Insurance claims within delegated authority and defined job scope.<\/li>
Ensure claims are handled promptly, accurately, and fairly in accordance with Company policies, procedures, and Claims Service Standards.<\/li>
Ensure full compliance with regulatory requirements, including Bank Negara Malaysia\u2019s Guidelines on Claims Settlement Practices.<\/li>
Deliver quality claims service to support customer satisfaction and achieve agreed turnaround time (TAT) targets.<\/li>
Liaise with internal stakeholders and departments on claims-related matters, including providing support for new product planning, enhancements, or launches related to AirAsia Travel Insurance.<\/li>
Identify, assess, and escalate complex, high-risk, or exceptional claims to the Claims Unit Head in a timely manner for review and decision.<\/li>
Support the Claims Unit Head in day-to-day operational activities, including claims administration and workflow management.<\/li>
Maintain accurate and complete documentation, records, and reports to support audit requirements, management reporting, and regulatory compliance.<\/li>
Participate in continuous improvement initiatives to enhance claims processes, service quality, and operational efficiency.<\/li>
Perform any other duties as assigned from time to time in support of business and operational needs.<\/li><\/ul>

<\/p>
Job Requirements:<\/strong><\/p>
Bachelor\u2019s degree in Insurance, Risk Management, Business Administration, Finance, or related field.<\/li>
Fresh graduates or candidates with up to 1 year of experience are encouraged to apply (travel insurance preferred).<\/li>
Strong analytical, problem-solving, and communication skills.<\/li>
Detail-oriented with the ability to manage multiple tasks.<\/li>
Customer-focused mindset with a commitment to service excellence.<\/li>
Willingness to learn and adapt in a fast-paced environment.<\/li><\/ul>

<\/p>
Diversity & Inclusion Commitment<\/p>
The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.<\/em><\/p>
<\/em><\/p>
We try make sure everyone has a fair chance to work with us, no matter where they\u2019re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone\u2019s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.<\/em><\/p>","schedule":"{\"career\": {\"post\": {\"date\": \"2026-01-25T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2026-01-26T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}, \"updated\": 1, \"external\": {\"post\": {\"date\": \"2026-01-25T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2026-01-26T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}, \"internal\": {\"post\": {\"date\": \"2026-01-25T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2026-01-26T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}}","job_board":"[\"jobstore\"]","on_job_board":0,"published_at":"2026-02-25T16:00:00.000Z","terminated_at":null,"refreshed_at":"2026-02-25T16:00:00.000Z","created_at":"2026-01-26T06:54:38.000Z","updated_at":"2026-02-25T16:00:00.000Z","loa":null,"central_job_type":"Full-Time","central_job_level":"10002","careerPostDate":"2026-01-25 16:00:00","careerTerminateDate":null},{"id":1848572,"employer_id":499498,"manager_id":499498,"requisition_id":2026,"field_of_study":"[\"All Business Field\"]","language":"{\"jd\": true, \"jp\": true, \"jr\": true, \"spoken\": [\"English\"], \"written\": []}","skill":"[\"Communication\", \"MS Word\", \"Project Management\", \"Team Management\", \"Presentation\"]","education":"[4]","alias_id":22,"user_id":511859,"external_id":"1848572","external_site":"https:\/\/jobs-tunes.talentcloud.ai\/tuneprotect\/job\/?id=1848572","facebook_tab":0,"external_listing":0,"view":0,"apply":0,"status":1,"remark":null,"rank":3,"on_linkedin":0,"type":"F","job_grade":"Manager","notification_type":0,"map_visibility":1,"package":1,"locality":"MY","locality_city":"Kuala Lumpur","department":1073,"category":"fin","subcategory":null,"level":4,"experience":5,"country":"MY","address":"Level 9, Wisma Capital A, 19, Lorong Dungun, Damansara Heights","zip":null,"area":"WP Kuala Lumpur","state":"WP Kuala Lumpur","city":"Kuala Lumpur","show_salary":0,"salary_min":10000,"salary_max":15000,"salary_period":1,"salary_currency":"MYR","logo_url":"asset-tunes.talentcloud.ai\/uploads\/image\/499498\/Jre5FNwhoTRfGD6E.tiff","banner_url":"asset.talentcloud.ai\/images\/ats\/career_bg.jpg","company_url":null,"company_email":"","company":"Tune Insurance Malaysia Berhad","linkedin_name":null,"industry":0,"title":"Product Development Manager","summary":null,"description":"
Job Brief:<\/strong><\/p>
This position is responsible to develop and execute Tune Protect Group\u2019s product strategy encompassing all customer segments and various stages of product development life cycle to support the company business objective.<\/span><\/p>

<\/p>
Job Responsibilities:<\/strong><\/p>

<\/p>
Develop and articulate a clear, compelling product proposition that aligns with business goals and customer needs. <\/span><\/li>
Lead market analysis to identify customer pain points, competitive landscape, and emerging trends to shape product propositions. <\/span><\/li>
Collaborate with a cross-functional team to ensure that product features align with the overall proposition. <\/span><\/li>
Lead cross-functional team to ensure successful product proposition development and launch.<\/span><\/li>
Collect and analyze data on market trends, consumer behavior, and competitor activities to identify market opportunities. <\/span><\/li>
Prepare a detailed presentation, summarizing marketing findings and strategic recommendations to upper management. <\/span><\/li>
Carry out any other ad-hoc tasks as and when assigned by the supervisor.<\/span><\/li><\/ul>

<\/p>
Job Requirements:<\/strong><\/p>
Education\/Certifications<\/p>
Degree in any discipline<\/span><\/li><\/ul>

<\/p>
Other Requirements<\/p>
Experience in business project management <\/span><\/li>
Excellent command of written and spoken English<\/span><\/li>
Possess a \u2018Solution mindset\u2019 that focuses on finding practical answers and opportunities.<\/span><\/li><\/ul>

<\/p>
Diversity & Inclusion Commitment<\/p>
The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.<\/em><\/p>

<\/p>
We try make sure everyone has a fair chance to work with us, no matter where they\u2019re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone\u2019s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.<\/em><\/p>","schedule":"{\"career\": {\"post\": {\"date\": \"\", \"type\": 1, \"value\": \"\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}, \"updated\": 1, \"external\": {\"post\": {\"date\": \"\", \"type\": 1, \"value\": \"\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}, \"internal\": {\"post\": {\"date\": \"\", \"type\": 1, \"value\": \"\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}}","job_board":"[\"jobstore\"]","on_job_board":0,"published_at":"2026-02-23T16:00:00.000Z","terminated_at":null,"refreshed_at":"2026-02-23T16:00:00.000Z","created_at":"2025-12-10T03:42:10.000Z","updated_at":"2026-02-23T16:00:00.000Z","loa":null,"central_job_type":"Full-Time","central_job_level":"10003","careerPostDate":null,"careerTerminateDate":null},{"id":1848576,"employer_id":499498,"manager_id":499498,"requisition_id":2030,"field_of_study":"[\"Business Studies \/ Administration \/ Management\", \"Finance \/ Accountancy \/ Banking\"]","language":"{\"jd\": true, \"jp\": true, \"jr\": true, \"spoken\": [\"English\"], \"written\": []}","skill":"[\"Team Management\", \"Problem solving\", \"Automation\", \"Vendor Management\", \"Claims Management\"]","education":"[3, 4, 2]","alias_id":22,"user_id":515367,"external_id":"1848576","external_site":"https:\/\/jobs-tunes.talentcloud.ai\/tuneprotect\/job\/?id=1848576","facebook_tab":0,"external_listing":0,"view":0,"apply":0,"status":1,"remark":null,"rank":3,"on_linkedin":0,"type":"F","job_grade":"Senior Manager","notification_type":0,"map_visibility":1,"package":1,"locality":"MY","locality_city":"Kuala Lumpur","department":1017,"category":"fin","subcategory":null,"level":4,"experience":7,"country":"MY","address":"Level 9, Wisma Capital A, 19, Lorong Dungun, Damansara Heights","zip":null,"area":"WP Kuala Lumpur","state":"WP Kuala Lumpur","city":"Kuala Lumpur","show_salary":0,"salary_min":15000,"salary_max":17000,"salary_period":1,"salary_currency":"MYR","logo_url":"asset-tunes.talentcloud.ai\/uploads\/image\/499498\/Jre5FNwhoTRfGD6E.tiff","banner_url":"asset.talentcloud.ai\/images\/ats\/career_bg.jpg","company_url":null,"company_email":"","company":"Tune Insurance Malaysia Berhad","linkedin_name":null,"industry":0,"title":"Vendor Management and Projects Lead","summary":null,"description":"
Job Brief:<\/strong><\/p>
This role oversees claims registration and payment operations<\/strong>, ensuring timely, accurate, and compliant processing. It manages vendors and TPAs<\/strong>, monitors SLAs, and leads process improvement and digital transformation<\/strong> initiatives within claims operations.<\/p>
Job Responsibilities:<\/strong><\/p>

<\/p>
1. Operational Excellence \u2013 Claims Registration & Payment<\/span><\/h4>
Provide end-to-end oversight of daily operations for Claims Registration and Payment to ensure accuracy, timeliness, and compliance with internal controls and policies.<\/li>
SLA & Quality Management: Establish, monitor, and continuously improve Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure claims are registered and paid within stipulated turnaround times (TAT).<\/li>
Ensure strong financial governance, data integrity, and adherence to regulatory and audit requirements.<\/li>
Resource Optimization: Lead and supervise support teams, optimizing workforce capacity to manage fluctuating claim volumes effectively.<\/li>
Identify operational risks and implement mitigation controls to ensure service continuity and quality.<\/li><\/ul>

<\/p>
2. Vendor & TPA Governance<\/p>
Performance Monitoring: Establish and manage a structured performance management framework for External Vendors and TPAs, focusing on service quality, SLA adherence, cost efficiency, and compliance.<\/li>
Agreement Management: Review vendor contracts and implement monthly tracking mechanisms to ensure all external partners uphold professional standards.<\/li>
Contract Review: Conduct regular reviews of External Vendors' and TPAs' agreements and implement a monthly tracking mechanism to monitor performance and compliance.<\/li>
Tender & Renewals: Manage the full end-to-end process for open tenders, new applications, or contract renewals for External Vendors and TPAs.<\/li><\/ul>
<\/p>
3. Strategic Project Leadership<\/p>
Act as the project lead for Claims Transformation initiatives, focusing on automating manual workflows and integrating new technical capabilities (e.g., e-payments or digital registration).<\/li>
Identify gaps in the current claims journey and lead cross-functional projects to modernize the claims infrastructure.<\/li><\/ul>
<\/p>
4. Process Innovation & Business Improvement<\/p>
Explore and implement new approaches to the business operating model to exceed customer expectations while ensuring a commercial return.<\/li>
Drive a \"continuous improvement\" culture by re-engineering workflows in the registration and ancillary services sections to optimize team capacity.<\/li><\/ul>
<\/p>
Qualifications & Experience<\/p>
Bachelor\u2019s degree in Business Administration, Finance, Insurance, Operations Management, or a related field.<\/li>
Minimum 7\u201310 years of experience in Claims Operations, Insurance Operations, or related functions, with proven leadership exposure.<\/li>
Strong experience managing Vendors and TPAs, including contract governance and performance management.<\/li>
Demonstrated experience leading operational transformation or digitalization projects.<\/li>
Knowledge of insurance claims processes, regulatory requirements, and SLA-driven environments.<\/li><\/ul>

<\/p>
Job Requirements:<\/strong><\/p>

<\/p>
Qualifications & Experience<\/p>
Bachelor\u2019s degree in Business Administration, Finance, Insurance, Operations Management, or a related field.<\/li>
Minimum 7\u201310 years of experience in Claims Operations, Insurance Operations, or related functions, with proven leadership exposure.<\/li>
Strong experience managing Vendors and TPAs, including contract governance and performance management.<\/li>
Demonstrated experience leading operational transformation or digitalization projects.<\/li>
Knowledge of insurance claims processes, regulatory requirements, and SLA-driven environments.<\/li><\/ul>

<\/p>
Skills & Competencies<\/p>
Strong leadership and stakeholder management skills.<\/li>
Excellent analytical, problem-solving, and process improvement capabilities.<\/li>
Proven ability to manage complex operations with high attention to detail and governance.<\/li>
Strong project management skills with the ability to lead cross-functional initiatives.<\/li>
Clear communication skills and the ability to influence at multiple levels of the organization.<\/li><\/ul>

<\/p>

<\/p>
Diversity & Inclusion Commitment<\/p>
The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.<\/em><\/p>
<\/em><\/p>
We try make sure everyone has a fair chance to work with us, no matter where they\u2019re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone\u2019s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.<\/em><\/p>","schedule":"{\"career\": {\"post\": {\"date\": \"\", \"type\": 1, \"value\": \"\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}, \"updated\": 1, \"external\": {\"post\": {\"date\": \"\", \"type\": 1, \"value\": \"\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}, \"internal\": {\"post\": {\"date\": \"\", \"type\": 1, \"value\": \"\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}}","job_board":"[\"jobstore\"]","on_job_board":0,"published_at":"2026-02-20T16:00:00.000Z","terminated_at":null,"refreshed_at":"2026-02-20T16:00:00.000Z","created_at":"2026-01-16T05:25:38.000Z","updated_at":"2026-02-20T16:00:00.000Z","loa":null,"central_job_type":"Full-Time","central_job_level":"10015","careerPostDate":null,"careerTerminateDate":null},{"id":1848570,"employer_id":499498,"manager_id":517638,"requisition_id":2024,"field_of_study":"[\"All Business Field\"]","language":"{\"jd\": true, \"jp\": true, \"jr\": true, \"spoken\": [\"English\"], \"written\": []}","skill":"[\"Communication\", \"MS Word\", \"Project Management\", \"Team Management\", \"Customer Service\", \"Negotiation\", \"Presentation\"]","education":"[4]","alias_id":22,"user_id":511859,"external_id":"1848570","external_site":"https:\/\/jobs-tunes.talentcloud.ai\/tuneprotect\/job\/?id=1848570","facebook_tab":0,"external_listing":0,"view":0,"apply":0,"status":1,"remark":null,"rank":3,"on_linkedin":0,"type":"F","job_grade":"Senior Manager","notification_type":0,"map_visibility":1,"package":1,"locality":"MY","locality_city":"Kuala Lumpur","department":1014,"category":"fin","subcategory":null,"level":4,"experience":5,"country":"MY","address":"Level 9, Wisma Capital A, 19, Lorong Dungun, Damansara Heights","zip":null,"area":"WP Kuala Lumpur","state":"WP Kuala Lumpur","city":"Kuala Lumpur","show_salary":0,"salary_min":10000,"salary_max":15000,"salary_period":1,"salary_currency":"MYR","logo_url":"asset-tunes.talentcloud.ai\/uploads\/image\/499498\/Jre5FNwhoTRfGD6E.tiff","banner_url":"asset.talentcloud.ai\/images\/ats\/career_bg.jpg","company_url":null,"company_email":"","company":"Tune Insurance Malaysia Berhad","linkedin_name":null,"industry":0,"title":"Senior Manager\/Manager Marketing Officer","summary":null,"description":"
Job Brief:<\/strong><\/p>
The Marketing Officer is responsible for managing and supporting agents within the assigned Strategic Business Unit (SBU), ensuring compliance with regulatory requirements, driving business growth, maintaining portfolio quality, and delivering excellent service to agents and clients.<\/p>
Job Responsibilities:<\/strong><\/p>

<\/p>
1. Agent & Business Performance Management<\/p>
Monitor the performance of agents and direct business under the assigned SBU.<\/li>
Ensure agents meet business targets and maintain the required portfolio mix as set by the company.<\/li>
Continuously recruit and onboard new agents to expand the agency network.<\/li>
Track and manage agents\u2019 renewal activities to ensure business continuity.<\/li><\/ul>
2. Regulatory & Compliance Oversight<\/p>
Ensure agents and clients comply with Bank Negara Malaysia (BNM) guidelines and company policies.<\/li>
Monitor and ensure compliance with CBC, MMC, and CPD hour requirements for all agents.<\/li>
Conduct or arrange CPD training sessions for agents to improve product knowledge and professionalism.<\/li><\/ul>
3. Underwriting Support & Risk Management<\/p>
Monitor the supply and control of cover note issuance to agents.<\/li>
Arrange pre-acceptance and follow-up surveys with risk surveyors when required, including risk management and loss minimization assessments.<\/li>
Guide agents regarding non-motor products, underwriting requirements, and documentation.<\/li><\/ul>
4. Sales & Service Delivery<\/p>
Provide timely and competitive non-motor quotations to agents and intermediaries.<\/li>
Ensure prompt issuance of policies, endorsements, and other relevant documents.<\/li>
Manage and support agents in servicing clients efficiently and professionally.<\/li><\/ul>
5. Collections & Financial Responsibility<\/p>
Responsible for premium collection from agents, clients, and other intermediaries.<\/li>
Ensure all collections are made within the stipulated time frame and adhere to company guidelines.<\/li><\/ul>
6. Communication & Coordination<\/p>
Attend communication meetings and other relevant internal or external meetings as required.<\/li>
Coordinate with other teams or departments to ensure smooth workflow and customer satisfaction.<\/li>
Be multi-skilled and assist other sections or departments when required.<\/li><\/ul>
7. Additional Duties \u00b7<\/p>
Perform any other duties and responsibilities assigned from time to time by management.<\/li>
Support the company's business plans and objectives to achieve overall performance targets.<\/li><\/ul>

<\/p>
Job Requirements:<\/strong><\/p>

<\/p>
Education\/Certifications<\/p>
Degree in Marketing, Business Administration, Insurance, or related field (Master\u2019s degree is an advantage).<\/span><\/li><\/ul>

<\/p>
Experience<\/p>
Min 5 years of experience n insurance marketing, agency management, or related fields.<\/li>
Min 2\u20135 years in a supervisory or managerial role.<\/li>
Strong understanding of general insurance products, especially non-motor lines.<\/li>
In-depth knowledge of BNM guidelines and insurance regulatory framework.<\/li>
Proven track record in agency development, business growth, and portfolio management.<\/li>
Strong leadership, communication, coaching, and stakeholder management skills.<\/li>
Analytical, results-driven, and able to work independently with minimal supervision.<\/li>
Willingness to travel when required.<\/li><\/ul>

<\/p>
Diversity & Inclusion Commitment<\/p>
The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.<\/em><\/p>
<\/em><\/p>
We try make sure everyone has a fair chance to work with us, no matter where they\u2019re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone\u2019s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.<\/em><\/p>","schedule":"{\"career\": {\"post\": {\"date\": \"2025-12-09T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2025-12-10T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}, \"updated\": 1, \"external\": {\"post\": {\"date\": \"2025-12-09T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2025-12-10T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}, \"internal\": {\"post\": {\"date\": \"2025-12-09T16:00:00.000Z\", \"type\": 1, \"value\": \"\", \"date_utc\": \"2025-12-10T00:00:00+08:00\"}, \"terminate\": {\"date\": \"\", \"type\": 4, \"value\": \"\"}}}","job_board":"[\"jobstore\"]","on_job_board":0,"published_at":"2026-02-09T16:00:00.000Z","terminated_at":null,"refreshed_at":"2026-02-09T16:00:00.000Z","created_at":"2025-12-10T01:59:41.000Z","updated_at":"2026-02-09T16:00:00.000Z","loa":null,"central_job_type":"Full-Time","central_job_level":"10015","careerPostDate":"2025-12-09 16:00:00","careerTerminateDate":null}],"form_settings":[]}